Friday, June 06, 2008

What your customers Really want

I don't care if you customer is another business, or a consumer, these simple words from Seth Godin summarize what your marketing should focus on:

The cure

That's what everyone wants.

Not a process or an approach. Not a treatment or an attempt. Not a best effort or a thoughtful response.

They want their problems cured.

Doctors, of course, can rarely provide a cure. Neither can accountants or marketing consultants. But that's what gets sold, cause that's what people want to buy.

We fool ourselves constantly. We know, deep down (or not even so deep) that there's no real cure out there, but that's what we pay for anyway.

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