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Saturday, October 04, 2008

Recomending Reading


First of all, on the right side of this page is a display of books that you can click on and buy direct from Amazon. Each of these books, I recommend, because I have read them and gained wisdom and inspiration from them.

For some other suggested reading, the folks at the THINKing blog have some recommendations:

THINKing

Link to THINKing

Random Readings

Posted: 01 Oct 2008 01:35 PM CDT

A few things I’ve been reading.

Businesses: Get Your Social Media On
Almost 60 percent of Americans interact with companies on a social media Web site, and one in four interact more than once per week. These are among the findings of the 2008 Cone Business in Social Media Study.

Create Viral Content With Two Household Ingredients
Whether the communication is advertising, marketing or public relations, it all has a viral potential. Done right, and a message catches the attention of folks and spreads from one to the next.

Surprise For WOM Success
Emotional engagement is the key to viral marketing success. People share their everyday experiences by communicating them to others in and outside of their network. This social sharing is more rampant when the individuals develop intense feelings like fear, disgust, sadness, joy, anger and surprise.

Here’s To Knowing Your Audience
The first rule of communications, and thus the first rule of social media, is to know your audience. (Take a tip from Jason Falls and find out all you can about your audience.)

13 Tips On How To Have Great Conversations On Your Blog
What I do want to focus on in this post goes beyond getting comments and how to grow ‘conversations’ (something that I think is a little deeper). There is some overlap - but I hope this post goes beyond that previous one.

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How to Sell Booze

I found this article the other day:

Why Loud Music in Bars Increases Alcohol Consumption


When the music goes up, the beers go down.
At some point during the evening, in bars across the land, two things happens: the lights go down and the music goes up.

Lowering the lights signals the real beginning of night-time fun: with dimmed lights and alcohol beginning to work its magic the business of loosening up after the day's exertions can truly begin.

But turning the music up so loud that people are forced to shout at each other doesn't have quite the same beneficial effect on social interactions. Because everyone is shouting, the bar becomes even noisier and soon people start to give up trying to communicate and focus on their drinking, meaning more trips to the bar, and more regrets in the morning.

Of course this is exactly what bar owners are hoping for. People sitting around quietly nursing their drinks for hours are no good for profits. Talkers aren't the best drinkers. At least that is the received wisdom in the industry. And this received wisdom turns out to be accurate according to field studies conducted in French bars by Professor Nicolas Guegen and colleagues.

Drink up

One study by Gueguen et al. (2004) (PDF) found that higher sound levels lead to people drinking more. In a new study published in Alcoholism: Clinical & Experimental Research, Gueguen et al. (2008) visited a bar in the west of France to confirm their previous finding in a naturalistic setting. Here, they observed customers' drinking habits across three Saturday nights, in two different bars in the city.

Bar

The level of the music was randomly manipulated to create the conditions of a true experiment. It was either at its usual volume of 72dB or turned up to 88dB. For comparison: 72db is like the sound of traffic on a busy street while 88db is like standing next to a lawnmower.

Sure enough when the music went up the beers went down, faster. On average bar-goers took 14.5 minutes to finish a 250ml (8 oz) glass of draught beer when the music was at its normal level. But this came down to just 11.5 minutes when the music was turned up. As a result, on average, during their time in the bar each participant ordered one more drink in the loud music condition than in the normal music condition.

The observers even measured the number of gulps taken to finish each drink - the level of the music was found to have no effect on this. So the faster drinking was as a result of more gulps rather than bigger gulps.

Drinking instead of talking?

Since the volume of the music was randomly manipulated this experiment suggests that louder music causes more drinking, but what it doesn't tell us is why. Some think that people drink instead of talking while others have argued that they drink more because the music creates greater levels of arousal, which then leads to more drinking.

Evidence from a study carried out in pubs in Glasgow, Scotland by Forsyth and Cloonan (2008) does back up the idea that people do, at least partly, drink because they can't talk to each other. Perhaps further studies comparing lone drinkers with dyads and bigger groups would confirm or disprove this idea.

Whatever the real reason, or combination of reasons, this kind of study is very persuasive about the causal connection between louder music and more drinking because the experimenters have taken the time to go to a bar, set up the random experimental manipulation and then actually observe people to see what they do in a real live environment.

On top of that, from the point of the view of the participant, I think it would definitely enhance your night-out to find out that you'd been inadvertently furthering psychological science by sinking a few cold ones. Or is that just the researcher (or beer-drinker) in me coming out?

» This is part of a series on the psychology of the everyday.

[Image credits: john and Thomas Hawk]

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Random Facts


From my email this week:
Debate Comparisons, Wireless Households, and Employment Advertisers: Data Potpourri

With the U.S. financial crisis hanging in the balance, the first debate between Barack Obama and John McCain has taken on unusual importance. But, how did this first presidential duel of the 2008 election compare with the most-watched debates of the last half-century? Compare the 57 million who watched last Friday night with TV audiences since 1976, as collected by Nielsen Media Research.

Jimmy Carter and Ronald Reagan's 1980 debate claimed the largest television audience since 1976, the first year that Nielsen collected TV viewership data for presidential debates. George H. W. Bush, Bill Clinton, and Ross Perot's 1992 debate, and Gerald Ford and Jimmy Carter's 1976 debate, round out the top three. George H. W. Bush and Michael Dukakis's 1988 debates and Ronald Reagan and Walter Mondale's 1984 debates also made the top 10.

Presidential Debate Audience Rankings (millions)

Rank

Year

Network

Date

Candidates

Viewers (Millions)

1

1980

ABC, CBS, NBC

Oct. 28

Carter - Reagan

80.6

2

1992

ABC, CBS, NBC, CNN

Oct. 15

Bush - Clinton - Perot

69.9

3

1976

ABC, CBS, NBC

Sept. 23

Ford - Carter

69.7

4

1988

ABC, CBS, NBC

Oct. 13

Bush - Dukakis

67.3

5

1984

ABC, CBS, NBC

Oct. 21

Reagan - Mondale

67.3

6

1992

ABC, CBS, NBC, CNN

Oct. 19

Bush - Clinton - Perot

66.9

7

1988

ABC, CBS, NBC

Sept. 25

Bush - Dukakis

65.1

8

1984

ABC, CBS, NBC

Oct. 7

Reagan - Mondale

65.1

9

1976

ABC, CBS, NBC

Oct. 6

Ford - Carter

63.9

10

1976

ABC, CBS, NBC

Oct. 22

Ford - Carter

62.7

Source: Nielsen Media Research, September 2008 (There were no televised Presidential debates for the years 1972, 1968, and 1964.)

For the complete release, please visit Nielsen here.

And, a new study from The Nielsen Company says that more than 20 million U.S. telephone households (17 percent) are wireless substitutors-homes without landlines that rely solely on a mobile phone for their home telecommunications.

As the U.S. economy tightens and consumers look for ways to cut household spending, many are eyeing that landline phone bill, which averages $40 per month per landline household. In addition to the universe of U.S. wireless substitutors, Nielsen's study reports that:

  • U.S. cord cutters tend to have lower income-levels-59 percent have household incomes of $40,000 or less
  • Smaller households, with just one or two residents, are more likely to cut the cord than larger households
  • Moving or changing jobs are the biggest life events associated with cord cutting: 31 percent of cord cutters moved prior to cord cutting and 22 percent changed jobs
  • Wireless substitutors tend to use their mobile phones more than their landline peers, 45 percent more per phone, but still save an average $33 per month in a household of one subscriber, less $6.69 for each additional wireless resident, when they cut the cord

Alison LeBreton, vice president of client services for Nielsen Mobile, said "As wireless network quality improves and unlimited calling becomes increasingly pervasive, we expect the trend toward wireless substitution to continue... "

But wireless substitution doesn't work for everyone, says the report. Ten percent of landline phone customers have experimented with wireless-only in their household, but then returned to landline service. Nielsen reports that needing a landline for another service (security system, satellite TV, pay-per-view, fax machine, etc.) is the primary reason people mend the cord.

For the full paper, "Call My Cell: Wireless Substitution in the United States," please go here.

Finally, the top Online sites handling the Employment Segment in the Web Media Industry in mid-September:

Top 20 Advertisers in the Web Media Industry, Employment Segment (Week ending September 14, 2008 US, Home and Work)

Company

Impressions (000)

Share of all Impressions

Monster Worldwide Inc.

459,536

82.9%

CareerBuilder LLC

54,419

9.8%

DevelopYourCareer.com

8,372

1.5%

Careerone

5,598

1.0%

Deutsche Telekom AG

3,595

0.6%

Sigma Assessment Systems Inc.

3,072

0.6%

Interview Mastery.com

2,873

0.5%

Yahoo! Inc.

2,768

0.5%

Dice.com Inc.

2,247

0.4%

SnagAJob.com Inc.

1,811

0.3%

techcareers.com

1,217

0.2%

Cox Search LLC.

1,164

0.2%

CareerPath.com

1,070

0.2%

Trader Publishing Company

622

0.1%

ChevronTexaco Corporation

574

0.1%

Central Florida Employment Council

407

0.1%

indeed

318

0.1%

Net-Temps Inc.

294

0.1%

VACareers.com

287

0.1%

Tenet Healthcare Corporation

253

0.0%

Total

554,336

100.0%

Source:Nielsen Online, AdRelevance

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Attitude Adjustment


Some sales training advice from Art Sobczak:

This Week's Tip:
Do You Need an Attitude Bailout?

Greetings,

Lots of negativity going on right now.

The stock market tanked. Biggest drop ever.
The bailout plan was rejected. Listen to some people
in the media and you'd think life will cease to exist.

I'm a news junkie, but I actually quit watching, reading,
and listening for a while. I don't need the poisonous
thinking. My stock holdings are worth a LOT less today
than yesterday. Can't do anything about that. One thing
I do know: They always go back up.

And oh, the sun came up brilliantly here in Arizona this
morning. I noticed stores were still open. The gym was
too. So the first thing I did was control the one thing I
have total control over: My attitude. I suggest you do
the same.

As I have long preached, most everything you accomplish
in life and sales is due to how you feel.

Many people are in a perpetual negativity cycle. They
look at everything through a mud-covered filter, and their
actions and lives follow suit.

Others, probably the people you know who are the most
successful...the doers, the movers, the producers, the
people who make things happen...those are the ones who
control what they can and aren't affected by negative
thinking. Hopefully you are in that group.

I'm doing two things for you today to contribute to your
positive attitude, if you will allow it.

First, I'm sharing some ideas below from my friend,
Dr. Allan Zimmerman, about positive attitude.

And, I've also put together a special "Attitude Bailout
Incentive Package," which is an audio seminar Dr.
Zimmerman did with me for members of my Telesales
Success Inner Circle. You can see this at
http://www.BusinessByPhone.com/Zimmerman.htm

Here are a few of Alan Zimmerman's suggestions on
being enthusiastic, which is one component of a
positive attitude.

1. Do Not Catch the Other Person's Disease
This refers to the negative thoughts and words of others
around you, and the media. Stay away from the people
you know will pull you down with their whining and
complaining. Turn the TV. Read something inspirational,
or listen to motivational recordings.

2. Say Something Positive to Everyone
When you speak positively to others, you brighten
up their day, and you can't help but feel better about
yourself. (Of course, with some negative folks, you
will have to work at this.)

3. Practice Positive Expectations
If you are not getting what you want, perhaps your
expectations are too low. In Dr. Zimmerman's book,
"Pivot-How One Turn in Attitude Can Lead to Success,"
he quotes Dr. Norman Vincent Peale, who said,
"There is another kind of poverty-one most people
never think about-and it's the poverty of expectations."

When you expect good things to happen, they seem
to take place, not due to some cosmic magic, but
because you are LOOKING for the good things, and
you tend to MAKE them happen.

4.Use the Positive "But"
In Dr. Zimmerman's Peak Performance Boot Camps
he has participants to draw a line down the center of a
piece of paper. On the top left side they write Problems,
and on the right, Blessings. For every Problem,
he has them counter it with a Blessing. For example,
"I lost a big sale, BUT I learned why and will be able
to prevent that same thing from happening." "I am
overweight, BUT I am healthy enough to get on an
exercise program and do something about it."

5. Find a Reason to Celebrate
No matter how gloomy a situation is, if you look for
it, you can find a reason to celebrate. Dr. Ira Greenberg,
head of the Behavioral Studies Institute, urges people
to succeed at something every day. He said, "Each day,
do something you can be proud of. Each night take
pleasure in remembering it."

For those who have been through my training or books,
you know that we always have a Secondary Objective
on calls, something we can accomplish regardless of
whether or not we accomplish the Primary Objective.

6. Do it Now
It's tough to consistently feel good about yourself if
you let your ideas pass, or you put them on hold.
Conversely, it's difficult to feel down or depressed when
you are in action, working toward some goal. What is it
that you always wanted, but never have started moving
toward? What's stopping you other than you? Do it now!

Alan Zimmerman is truly one of the leaders today in
maximizing peak performance and attitude. I regularly
re-read his book, "Pivot," and listen to the audio
seminar he did for my members. I want you to enjoy
the benefits and results of his words as well. That's
why, until this Friday at 5 p.m., I offering this audio
seminar at HALF of the regular investment.

Regularly, it's $59. Until Friday, just $29. And,
you can download it right now, along with the file of
the written transcript. You can see complete details,
hear a sample, and order at
http://www.BusinessByPhone.com/Zimmerman.htm


=====================================

Quote of the Week

"Things turn out best for the people who make the best
out of the way things turn out."

Art Linkletter



Go and have your best week ever!

Art


Get Art's Best Sales Secrets and Training--This is Not
a Misprint--For Less Than Four Bucks

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Friday, October 03, 2008

Friday Night Marketing News


Clickables:

Telecom
by Laurie Sullivan
"Obama sent out a text message to supporters letting them know his pick for the vice presidential candidate," says brand guru Laura Reis. "Verizon wants consumers to know they are one of the two major players on the cutting edge." ... Read the whole story > >
Retail
by Sarah Mahoney
Many retailers are already struggling, and some industry experts have predicted that the coming holiday season will be the worst in nearly two decades. And while extensive price-cutting and freebies can only put more pressure on store profits, it's still one of the primary methods stores have for tempting shoppers. ... Read the whole story > >
Beverages
by Karlene Lukovitz
"We're getting our messages out there, and moving from a monologue to a dialogue," says director of digital communications, Adam Brown. "I'd love to assign a monetary value to what we do" with social media, "but we're not quite there yet," he said. However, he stressed that both the blog and the other initiatives are yielding tangible benefits. ... Read the whole story > >
Research
by Karl Greenberg
"If you are in the apparel or casual dining industry it's going to be a tough short-term road," says Focalyst's Chris Murphy. The two areas none of the three groups are cutting back on are cable TV and beauty. But the survey found that boomers, regardless of group, feel advertisers aren't speaking to them. ... Read the whole story > >
Retail
by Sarah Mahoney
The jeans marketer plans to make 5 million consumer impressions over the next six months, with spots running on sports and general-interest programming, a big push in radio on high-rated male programming and supporting print ads, all of it geared to men. ... Read the whole story > >
Automotive
by Karl Greenberg
During broadcasts, Bridgestone will run the "Screaming Squirrel" spot with the "It's Bridgestone or Nothing" theme that broke during the Super Bowl, and will also tout its Blizzak winter tire. There will also be hockey-specific print ads in sports and hockey publications and game-day programs. ... Read the whole story > >

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OnLine Boomer Marketing

Recently I read that Boomers are one of the fastest growing demographics that are becoming web savvy. Now that computers are faster and more reliable, you don't need to be as "geeky" as you may have say 10, or even 5 years ago. Check this out:

Elations Site Heavy On Content, Light On Self-Promotion
By Amy Corr

Baby boomers might not be as technologically savvy as younger generations, but that doesn't mean social networking doesn't register as a blip on their radar.

Case in point: Elations, a fruit-flavored beverage that provides a recommended dosage of Glucosamine and Chondroitin to those suffering from joint pain and osteoarthritis.

Rather than promote its product using traditional media, the company launched a social networking site, LiveElated.com , where boomers can read daily nutritional news stories, track their weight loss using a BMI and Activity calculator, and share stories with people living with similar ailments.

I was struck by the wealth of information on the site, which includes weekly wellness tips, recipes, quizzes and reader questions answered by a nutritionist.

I was also surprised by the lack of product advertising. Elations has its own company site, yet its social networking site contains minimal ads describing the product and its purpose, which is a great thing. The site genuinely houses health information for joint pain sufferers without pushing its product onto users.

The company probably realizes that for consumers to find the LiveElated site, chances are they're already familiar with Elations.

Created by CDA, the site also includes a community forum for users to interact, a searchable database for neighborhood walking clubs, and a photo upload section where users can share pictures that illustrate people "living elated."

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Ten Traits of Strong Brands

Over the past 20 years, I have talked to a few hundred business owners about the marketing and management of their businesses.

There are certain common traits of the most successful, whether it is a transmission shop, dentist, book store, university, or nearly any business. A strong brand is essential.

Check out this list:

The Top 10 Traits of Strong Brands


Here is the result of some reading on Marketing. We have started with Marketing Mix and had done the topic Product. It was required by our Lecturer to do some reading on Brand Equity. Looking for some articles out there in the information super highway, I found this one easy to read and understand.

Ref: Harvard Business Review on Marketing; Top ten brands in the World

Review: Brand Report Card by Kevin Lane Keller

To give managers a systematic way to think about their brands, Tuck School Professor Kevin Lane Keller lays out the ten characteristics that the strongest brands share.

The world's strongest top ten brands share the following attributes:

1. The brand excels at delivering the benefits customers truly desire

starbucks coffee

Consider Starbucks. The company began to focus its efforts on building a coffee bar culture. It maintained control over the coffee from start to finish - from the selection and procurement of the beans to their roasting and blending to their ultimate consumption. Starbucks locations have thus have been successfully delivered superior benefits to customers by appealing to all five senses - through the enticing aroma of beans, the rich taste of the coffee, the product displays and the attractive artwork adorning the walls, the contemporary music playing in the background and even the cozy feel of the tables and chairs.

2. The brand stays relevant

Strong brands are tied to the actual quality of the products/service and to various intangible factors. Those intangibles include: user imagery - the type of person who uses the brand, the type of situations in which the brand is used, the type of personality the brand portrays etc.

Gillette Mach3

Gillette, pours millions of dollars into R&D to ensure that its razor blades are as technologically advanced as possible, calling advances through subbrands (Trac II, Atra, Sensor, Mach3) and signaling minor improvements with modifiers (Altra Plus, SensorExcel). At the same time, Gillette has created a consistent, intangible sense of product superiority with its long-running ads, "The best a man can get".

3. The pricing strategy is based on consumers' perceptions of value

The right blend of product quality, design, features and costs and prices is very difficult to achieve but well worth the effort.

P&G logo

P&G

With its well-known shift to an "everyday low pricing (EDLP)" strategy, Procter & Gamble did successfully align its prices with consumer perceptions of its products' value while maintaining acceptable profit levels.

4. The brand is properly positioned

Brands that are well positioned occupy particular niches in consumers' minds. They are similar to and different from competing brands in certain reliably identifiable ways.

Visa

Visa is an example whose managers understand the positioning game. In the 1970s and 1980s, American Express maintained the high-profile brand in the credit card market through a series of highly effective marketing programs. Trumpeting that "membership" has its privileges, American Express came to signify status, prestige and quality.

In response, Visa introduced the Gold and Platinum cards and launched an aggressive marketing campaign to build up the status of its cards to match the American Express cards. Visa became the consumer card of choice for family and personal shopping, for personal travel and entertainment and even for international travel, a former American Express stronghold.

5. The brand is consistent

Maintaining a strong brand means striking the right balance between a continuity in marketing activities and the kind of change needed to stay relevant. Continuity means the brand's image does not get muddled or lost in a cacophony of marketing efforts that confuse customers by sending conflicting messages.

Michelob Beer

In the 1970s Michelob ran ads featuring successful young professionals that confidently proclaimed "When you are going, it's Michelob". The company's next ad campaign trumpeted "Weekends are made for Michelob". In the mid-1980s, managers launched a campaign telling consumers that "The night belongs to Michelob". Then in 1994 we were told, "Some days are better than others," which went on to explain that "A special day requires a special beer". The slogan was subsequently changed to "Some days were made for Michelob."

After receiving so many different messages, consumers could hardly be blamed if they had no idea when they were supposed to drink the beer. Predictably sales suffered.

6. The brand portfolio and hierarchy makes sense.

Most companies do not have only one brand; they create and maintain different brands for different market segments. This philosophy led to the creation of Cadillac, Oldsmobile, Buick, Pontiac and Chevrolet divisions. The ideas was that each division would appeal to a unique market segment on the basis of price, product design, user imagery and so forth.

ChevroletSaturnPontiac LogoOldsmobile

Chevrolet has been positioned as the value-priced, entry-level brand. Saturn represent no-haggle, customer-oriented service. Pontiac is meant to be the sporty, performance-oriented brand for young people. Oldsmobile is the brand for larger, medium-priced cars.

7. The brand makes use of and coordinates a full repertoire of marketing activities to build equity.

A brand is made up of all the marketing elements that can be trademarked - logos, symbols, slogans, packaging, signage and so on. Strong brands mix and match these elements to perform a number of brand-related functions, such as enhancing or re-enforcing consumer awareness of the brand or its image and helping the product to protect the brand both competitively and legally.

Cocacola

Coca-Cola makes excellent use of many kinds of marketing activities. These include media advertising campaign, promotions ans sponsorship. They also include direct response and interactive media. Through it all, the company always reinforces its key values of "originality" , "classic refreshment" and so on.

8. The brand's managers understand what the brand means to consumers.

Managers of strong brands appreciate the totality of their brand's image - that is, all the different perceptions, beliefs, attitudes and behaviors customers associate with their brand, whether created internationally by the company or not. As a result, managers are able to make decisions regarding the brand with confidence.

Gillette BraunOral B

Gillette is very protective of the name carried by its razors, blades and associated toiletries. The company's electric razors, for example, use the entirely separate Braun name and its oral care products are marketed under the Oral B name.

9. The brand is given proper support, and that support is sustained over the long run

Brand equity must be carefully constructed. A firm foundation for brand equity requires that consumers have the proper depth and awareness and strong, favorable and unique associations with the brand in their memory.

Tapping customers' perceptions and beliefs often uncovers the true meaning of a brand.

Shell oil

A good example of lack of support comes from the oil and gas industry in the 1980s. In the late 1970s, consumers had an extremely positive image of Shell Oil and, according to market research, saw clear differences between that brand and its major competitors. In the early 1980s, however for a variety of reasons, Shell cut back considerably on its advertising and marketing. Shell has yet to regain the ground it lost. The brand no longer enjoys the same special status in the eyes of consumers who now view it as similar to other oil companies.

10. The company monitors sources of brand equity

Strong brands generally make good and frequent use of in-depth brand audits and ongoing brand-tracking studies. A brand audit is an exercise designed to assess the health of a given brand.

Conclusive Note

Hence we can see that building a strong brand involves maximizing all ten characteristics. And that is clearly, a worthy goal. But in practice, it is tremendously difficult because in many cases when a company focuses on improving one, others may suffer.

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Brand Line Extensions

Hair extensions are one thing, Brand Extensions are an entirely different matter. Laura Ries is back with her thoughts this afternoon:

Line Extension Intervention

Are_u_on_drugs

Line extensions are like drugs. And like drugs which we all know can be deadly, the long term risks are often overlooked for some short term fun.

A nightclub filled with young, beautiful, successful people high on cocaine doesn’t look so dangerous it looks like a rocking party. That first time club user never imagines becoming a junkie living on the street. But it often happens. And what seemed cool initially can take over your life destroying everything you once had.

Line extension works the same way. A little can feel great but soon you are addicted. The addiction takes over and you can’t stop. You end up losing your category, marketshare and meaning. For some it happens quickly for others is can take years but eventually you wake up and you have a brand like Chevrolet that doesn’t stand for anything anymore.

Why don’t people heed the danger of drugs or line extensions? Because drug use and line extension abuse have been romanticized. Line extensions get glorified in the trade press the way drug use gets glamorized in the movies.

You read about all the new and exciting line extension launches but rarely read about the abysmal results. Movies are filled with alcohol, drugs and cigarettes yet rarely address consequences from these vices.

So we the masses are left with a false impression that everybody is doing it, it’s fun and nobody ever gets hurt. Therefore, the few straight-arrows at the party not partaking in the fun feel like losers.

But like the losers in high school that studied and are now successful, rich and powerful; the losers that don’t line extend will be the ultimate winners in the marketplace.

Today, more than ever, the pressure is on to just maintain market share and sales numbers. So the temptation for a quick line-extension bump is hard to resist. But remember, that short term rush isn’t worth it, when you come down from the high in a few months time your branding problems may be far worse that today. It takes guts to just say no. But in the end you’ll be glad you did.

Big food companies in particular are addicted to line extensions. Corporate culture in these company rewards line extension internally. Brand managers spend an average of 16 months on a brand so an easy way to look busy and pad your resume is to launch a line extension. The problems caused by that extension are left to the unlucky guy or gal who gets the brand next.

Diet_coke_plus_nextnature

That’s why new powerful brands are not being launched by big companies, they are being launched by entrepreneurs. VitaminWater would have never been launched by Cola-Cola. A company who had the bright idea to launch Diet Coke Plus with vitamins.

Vitaminwater_1

Coca-Cola had to buy VitaminWater for a pretty penny. Why can't the world's best beverage company launch a successful new brand itself? Because they only do line extensions and me-too products. It is a tragedy.

But you can’t blame the addicts, corporate culture pushed the idea on them and now they are hooked. Line extension is a disease. We need treatment for these people. Perhaps they should be locked up and forced to read Ries books.

The really scary thing is that line extension addiction has hit an all time high. Walk down the aisle of any supermarket and you can see the carnage. Almost every grocery brand is a mess. The shelves are crammed with too many varieties, flavors and extensions. The average consumer is overwhelmed, confused and usually disappointed.

How many of you are like me and came home with the wrong product? Bought caffeine-free Coke instead of Diet caffeine-free Coke? I have bought the wrong kind of Cheez-Its, Oreos, Cheerios, Campbell’s soup, Gatorade, Tide, Crest, Kraft cheese, Thomas’ English muffins and Coca-Cola more times than I would like to admit here. I am smart, I am careful, and even I have a hard time shopping.

Then imagine the disaster when I send my darling husband to the store. Even with a list in hand, the poor guy has no idea what to buy. I put Goldfish, English muffins, Oreos, Tide and Dannon on the list and the man is at a total loss and needs several phone calls home to get help. And even with all that he comes home with the wrong stuff and gets yelled at.

I say it is time for an intervention. You think America’s addiction to oil and drugs is bad, just take a look at our addiction to line extension.

Next time your kids rush to the side lines for some Gatorade ask them “Will that be with Tiger or without?”

Tiger gatorade

Tiger is a line extension of Gatorade! It is just about the craziest thing I have ever seen. What executive green lighted this idea?

I think we need an intervention at many corporations, I would start with the executives at Gatorade. Perhaps it could be pitched as the next great reality show: Line Extension Intervention.

I'll lock up executives up in brand rehab and make them follow my 12-step program.

The Twelve Steps of Line Extension Anonymous

Step 1: Admit our company has become powerless over line extension and that our brands have become meaningless.

Step 2: Believe that a brand guru greater than ourselves can help bring sanity and return brand focus.

Step 3: Make a decision to turn our brand over to the care of the teachings of focus.

Step 4: Make a searching and fearless inventory of what has weakened our brand.

Step 5: Admit to ourselves, our colleges and our shareholders the exact nature of our line extension wrongs.

Step 6: Be ready to remove every ridiculous line extensions from the brand portfolio.

Step 7: Ask distribution to take these line extension disasters off the shelf.

Step 8: Humbly ask consumers to forget our brand sins.

Step 9: Make direct amends to such people who got stuck buying terrible line extensions when possible.

Step 10: Continue to take a brand inventory to maintain focus.

Step 11: Practice daily affirmation of focus and promise to stay true to the mission of having a brand stand for something in the mind.

Step 12: Have a spiritual awakening as the result of these steps and take this message to other line extension addicts.

May the Focus be with You!

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Improving your Emailed Newsletter

Email can be a useful marketing tool to bring people to your website, your store, or both. However, unless you are careful in how you use it, you can be driving people away too.

A friend of mine has tried various styles of newsletters, blogs and website combination's to marketing his growing business. If you are looking for some guidance, read this:

Three Traits of a Must-Read Newsletter

NewslettersA newsletter broadcast—whether daily, weekly or monthly—can be a great way to draw attention to your product or service. But growing a mailing list of eager recipients can be a challenge, particularly if you're starting out with just friends and family.

It's possible to expand your readership with something like a contest—especially if you're willing to dish out an extravagant prize. But don't be surprised if you receive entries from bogus addresses and an avalanche of unsubscribe requests after the contest.

The truth is you don't need gimmicks. The best way to expand your mailing list is simple: Make your newsletter a must-read. You have experience as a newsletter consumer. Consider your favorite ones. They probably have a few things in common:

  1. Innovative content. Successful newsletters tell their readers something they don't already know. They bring an insider's perspective, offer a fresh spin or introduce an entirely new topic.
  2. Short and sweet entries. Long-form prose doesn't work online. No one cares about lengthy treatises on any subject. As well as brevity, readers respond to lively, concise writing.
  3. Appealing visuals. A polished, professional appearance lends credibility to your content—and to your authority on the subject.

In short: If you were on the receiving end of your newsletter, would you forward it to friends or colleagues? If yes, you're on the right track. If not, it's time to re-think your content.

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10 Steps to becoming a Selling Machine


From a recent email:

Becoming A Selling Machine


Selling superstars aren't born, they are made. The truth
be told, they are self-made. They are selling machines.

You can become the quintessential salesperson if you stay
focused and work hard.

Here are 10 steps to follow if you want to become a selling
machine.

1. "Yes I can!" Begin everyday thinking and saying aloud
"Yes I can!" The choice is pretty obvious here. You're either
thinking "Yes I can" or "Yes I can't."

You have to believe, truly believe that you can do anything
you set your mind to doing. It's an attitude and attitude
determines your destiny.

2. "I will" versus "I'll try." Trying accomplishes nothing,
nada, zippo. Doing - gets things done. Begin every day
with the intention of doing instead of trying. Once again
this is an example of an appropriate mindset if you want
to become a selling machine.

3. Becoming rich is a state of mind and so is becoming poor.
Which do you prefer? Put a crisp $100 bill in your wallet. Not
many people have crisp $100 bills in their wallets.

The $100 bill won't make you rich but it will make you feel
good just knowing it's there. It's also a great way to rid your
mind of any negative thinking about money.

4. Establish daily written and prioritized goals. Begin each day
with purpose and passion in the pursuit of your daily goals.
Push aside all interruptions and distractions until your written
goals are achieved. Purpose and passion elude most people.

If you doubt me, make note of all the people you see in a
single day that strike you as having purpose and passion.
It might be days before you spot one. With purpose and
passion you'll standout from the competitive crowd - and
that's a good thing.

5. Don't complain and don't explain. Just go about your
business energetically and enthusiastically. Your enthusiasm
will fuel your purpose and passion - so don't leave home
without it.

Complaining and explaining creates negative energy. Just
stay focused on your daily goals and you'll stay on track and
accomplish more than ever.

6. Go buy a composition notebook. Call it your success or
idea journal. This is the place to keep all of your good ideas.
Make your life your laboratory and keep tabs on what works
and what doesn't work.

Write down your thoughts and action steps. Include words
of wisdom. Include everything that inspires you. Include
everything that's noteworthy. This is the place to also keep
your favorite quotations.

7. Take chances and don't fear failure. I didn't always think
this way, but now that I do I realize it's a much better way
to live your life. Our country is what it is today because of
the cumulative risks taken by all the generations who came
before us.

Every once in a while some radical thinking is needed to
shake things up in your life - personally and professionally.
Of course this is easy to say and hard to do.

Just think "Yes I can."

8. Become a student of selling. Read good books. I just
finished reading "The Dip" by Seth Godin. It's an excellent
book. It's short and sweet - only 80 pages. Read articles.

Turn your car into a classroom and listen to CDs everyday.
The quickest way to become a master of selling is to become
a student of selling first.

Establish a written goal to invest $1000 every year for your
personal development. Most people don't recognize and
appreciate that the size of their library influences the degree
of their success.

9. You can become a master of change or a prisoner of change.
Time in your territory doesn't make you an agent of change.
Only the acquisition and implementation of new ideas can. I
know salespeople who have been in sales 20 years. Yup - one
year repeated 20 times. This is no way to live your life.

Once a month ask yourself what can you start doing, stop
doing, or change what you are doing? And ask this question
at the end of every selling day. "How can I do it better?"

10. Have an attitude of gratitude. Be thankful for everything
you have. Say thank you to everyone who buys from you.
Say thank you to everyone who helps you make the sale. And
it wouldn't hurt to say thank you to your Creator.

We live lives of abundance in the United States. It's always the
right time to show your appreciation for what you have.

You'll sidestep all the Willi Lomans "Death Of Salesman" when
you stay focused on becoming a selling machine!

Don't settle for the ordinary when you had the opportunity
to become extraordinary!


Brain Snacks Special . . .


Don't leave home without this sixpack.

These CDs will turn you into a selling machine.

Hello customers watch out competitors!

Listen to these CDs for 20 minutes everyday and your life
will change.

Don't take my word for it, if you're not satisfied you can
return them for a 100% refund.

Check out these CD titles:

=> How To Avoid Sounding Pathetic During A Sales Call

=> 35 Ways To Differentiate Yourself From The Competition

=> Closing The Sale

=> Are You Complete To Compete

=> 75 Little Things You Can Do To Grow Your Business

=> How To Sell Anything For List Price


Plus every order includes my 250 Transformational,
Inspirational, Motivational, educational Quotations
booklet. This is a $9.97 value.


Use this link to order your CDs today:


Here's some great sales tips from
Entrepreneur Magazine

The October issue of Entrepreneur Magazine has a terrific
article that can help all salespeople grow their business.

The title of the article is "Get Noticed - Shine A Spotlight
On Your Business With Our 21 Low-cost Marketing Moves."

If your business is about growing your business I encourage
you to subscribe to Entrepreneur Magazine.

It's loaded with practical sales and marketing ideas.


Links To Previous Newsletters

Selling Countdown

To Prejudge Is To Misjudge

Selling And Going For The Gold

Personal Selling - It's Time For A Tune-up

A Big Sales Tip


Favorite Quote

Nothing succeeds like the appearance of success.
ChristopherLasch

Start selling more today and everyday . . .

Jim Meisenheimer

20 years . . .
513 customers . . .
83.3% repeat business

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Thursday, October 02, 2008

Thursday Night Marketing News


Clickables from Mediapost:

Automotive
by Karl Greenberg
The combination of plummeting loans and shrinking leases is upending the market, which had been defined by consumers trading up from small cars to large sedans and SUVs. Says GDN Auto's Michael Sheridan: "As the leasing option becomes nonexistent, consumers are saying, 'do I really need to make the second-most expensive purchase I can make?"' ... Read the whole story > >
Restaurants
by Karlene Lukovitz
Wendy's value-menu moves were a strategic attempt to capitalize on McDonald's' acknowledgement that it might have to alter or replace its $1 double cheeseburger, while over at Dunkin' Donuts, the latest move emulates a recent Starbucks promotion, but takes the value pitch even further. ... Read the whole story > >
Telecom
by Laurie Sullivan
Consumer satisfaction for picture clarity and programming exceeds expectations, J.D. Power and Associates found, and customer service has also been tops. For example, installing IPTV services can take four to six hours, yet these companies are holding subscribers' hands through the process, even explaining benefits long after the technology has been installed. ... Read the whole story > >
Retail
by Sarah Mahoney
The research revealed that hunting for cheaper products provided these women with more than just savings. "They get a real sense of accomplishment, and love to brag about how much money they saved, whether it's on a big-ticket item or a small one," says Valassis's Suzie Brown. "And it makes them feel part of a group." ... Read the whole story > >
Retail
by Nina M. Lentini
"The Talkin Krazy is sold with a dry erase marker so it can easily wipe clean to start again," says the retailer, adding, "The skills to back up the talk... sold separately." The national campaign involves digital, print and in-store. The basketball footwear is sold only at Champs Sports. ... Read the whole story > >
Electronics
by Karl Greenberg
J.D. Power and Associates says that while price was critical to customer satisfaction in recent years, this year ease of use became more important, with consumers favoring brands with easy-to-use controls and displays. ... Read the whole story > >

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Levi's OnLine

The website is not for the faint of heart, or pre-teens either. Adweek has the story:

Levi's 'Unbuttons' Viral Effort

EVB's somewhat risque work targets young male consumers

Oct 1, 2008

-By Brian Morrissey


adweek/photos/stylus/40803-Levis.jpg

Levi's 'unbuttons the beast' in a viral video effort.

NEW YORK Levi's wants customers to get in touch with their inner beast.

The San Francisco company has launched a new viral effort it hopes will attract young men to pass along videos of customized "beasts" emerging from the button-fly of Levi's jeans. At Unbuttonyourbeast.com, visitors can choose from nine different animated characters with names like Trout Troutman, Paul the Pincher and Sock Nasty, then customize the beast's message by calling a toll-free number. The effort, unsurprisingly, is geared to young men just out of college.

The e-mail arrives with the subject "Do you dare to unbutton my beast?" Users can customize the message to friends. The default borders on the risque, reading, "There's something I've been meaning to tell you, but I don't want to freak you out. That's why I'm sending my beast to do my dirty work." Senders receive a confirmation e-mail that their message was sent -- along with a 15 percent off coupon for jeans.

Omnicom Group-backed EVB created the effort, its latest try at viral success. EVB and Toy New York created "Elf Yourself," the runaway hit for OfficeMax the past two holiday seasons. Doug Sweeny, director of brand marketing at Levi's, was hesitant to shoot for "Elf Yourself" numbers, but admitted he "would be pretty disappointed if only 100-200,000 were sent."

"We expect it to go pretty big," he said. "We think it's ripe for the pass-along social-media space."

Daniel Stein, CEO of EVB, said the shop worked to create a site racy enough to attract a hard-to-please young male demographic without going overboard. As shown by Axe and the more recent viral effort by Diesel, that line can be fuzzy.

"Levi's has always been a brand that's willing to take risks," he said. "They've always been on the forefront of innovative marketing."

The site is part of the recently launched "Unbutton" campaign EVB created for Levi's. That effort encompasses a dozen up-and-coming celebrities featured in a print and digital push. The ads offer a glimpse of the real person behind the almost famous and their downloadable content.

As part of an effort to invigorate the Levi's brand, it has made several forays into viral marketing. Cutwater was brought in to do several YouTube videos. One featuring a man jumping into pairs of jeans has drawn more than 4 million views on the site.

"It's a brand that sits in the middle of pop culture," Sweeny said.

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Why Word of Mouth Works

On my business cards, I have the slogan, "Word of Mouth Advertising with a BIGGER Mouth".

That's because if radio advertising is done properly, it builds relationships between the consumer and the business.

Why does Word of Mouth work?

Look at this:

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Fresh Ideas

From Springwise.com:

It's time for your weekly fix of entrepreneurial ideas! Our latest issue is now online. Here's
a quick run-down of the promising new businesses featured on Springwise this week:


Blue phototherapy light in hotel bathroomHotel helps guests fight jet lag
Tourism & travel

Among the amenities in Westin's Concept Room are Philips’ new
blue-light ActiViva lamps, which provide phototherapy and help guests
feel more alert, awake and energized.


Pop-up Aqua barPop-up nightclubs launch in Singapore
Lifestyle & leisure

Aqua's two-storey-high mobile party platform is modelled out of
shipping containers using a transforming mechanism that allows a
single container to open up to three times its original size.


Bed in premium Yotel roomYotel opens its first airside hotel
Tourism & travel

At Amsterdam's Schiphol Airport, Yotel is based airside, offering
travellers a private sanctuary where they can have a shower, take a
nap and get some work done without leaving the terminal.


Icons on an Open Green MapEco maps go mobile and open source
Eco & sustainability

Combining the expansion of the mobile internet and the desire to live
green, Open Green Maps uses technology to connect communities
in the real world.


The Rubyist: a magazine published on demandMagazine publishing for everyone & every niche
Media & publishing

MagCloud, a new self-publishing magazine service from HP Labs,
enables anyone who can create a PDF to publish and sell a magazine
promoting their own talents or their favourite (niche) topic.


LeAnn RimesAuctioning the rights to popular songs
Entertainment

Aiming to connect songwriters and fans in a new way, SongVest has
developed a platform for live and online auctions of songwriters' rights
that lets consumers buy as much as 100% of the rights to a song.


A Yahoo camera-bikeCamera-bikes broadcast offline life to Flickr
Marketing & advertising

Each "yBike" is given its own, dedicated Flickr account. The
cameras are rigged to take photos every 60 seconds while the bike is
moving and the photos are immediately uploaded and geotagged.


Ecovative founder holding a giant chequeEcovative wins PICNIC Green Challenge 2008
Eco & sustainability / Homes & housing

Ecovative Design, maker of Greensulate, just won the PICNIC Green
Challenge award for 2008 -- a EUR 500,00 prize awarded by the
Dutch Postcode Lottery.


White swim cap featuring Springwise logo Swim caps with a splash of customization
Style & design

For those who worried that there were limits on the products to which
the customizing concept could still be freshly applied, a new site out
of Canada now lets consumers design their own swim caps.


Peek device$100 device is just for email
Telecom & mobile

In a world populated by gadgets with increasingly varied and complex
capabilities, there stand out a lone few that do just one thing really
well. Peek aims to be that gadget for email.


Photo of a woman wearing a pink scarfMore style advice, courtesy of the crowds
Fashion & beauty / Media & publishing

Reflecting the notion of the self as a product in need of marketing and
refinement, we have RestyleMe, a site that generates crowdsourced
advice on personal style.

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Throwing Mud

This story from the Wall Street Journal shows that it's not just politicians that are bashing the competition:

And in This Corner .... Marketers Take Some Jabs

Rivals Are Called Out as Comparison Spots Become Feistier
During Economic Downturn; Domino's Squares Off With Subway


As the economy gets ugly, marketers are getting nasty too.

From soup companies to pizza chains, marketers are stepping up their so-called attack ads, calling out rivals by name, comparing products and poking fun at competitors.

[Marketers Take Some Jabs] Campbell Soup; Burger King

Advertisers are increasingly taking each other on head to head, comparing their products and poking fun.

An example: This week, Domino's Pizza is giving away oven-baked sandwiches to the first 1,000 customers named Jared -- a reference to Jared Fogle, the well-known pitchman for Subway Restaurants. The Ann Arbor, Mich., pizza chain says this is the first time that it has referenced one of its competitors in an ad.

Just how acrimonious is it getting out there? The National Advertising Division of the Council of Better Business Bureaus, which acts as the ad police, is fielding many more complaints from marketers who believe they are the victim of misleading comparison ads. Andrea Levine, director of the NAD, says that in August alone, the NAD had 15 advertisers challenge competitive ads that rivals had begun using -- compared with six challenges in August 2007. September also saw complaints jump about 50% from last year. (Marketers hope the NAD will agree that the ad being challenged is misleading and will ask that it be discontinued, but the NAD doesn't have the power to force an ad's removal.)

"In a downturn, people are being more and more careful on how they are spending their money, and more than usual you have to make sure you are breaking through and giving them a reason to buy you," says Patrick Doyle, president of Domino's USA.

Several weeks ago, Campbell Soup kicked off a big ad effort, created by Omnicom Group's BBDO, that took on rival General Mills' Progresso. One print ad shows a can of Progresso with the caption, "Made With MSG," while a headline above an adjacent picture of a can of Campbell's Select Harvest reads: "Made With TLC." The two brands have taken shots at each other in the past, but this is the most aggressive Campbell Soup has gotten.

Campbell Soup's 'Blindfold' Ad

0:37

Watch an advertisement for Campbell Soup. (Oct. 1)

Campbell Soup's used the technique in 2001, another economic down cycle, but that ad effort only used blue soup cans in ads as a way to allude to its rival Progresso. Campbell says the genesis of the campaign came from new research that showed consumers are reading food labels 60% more than they did a year ago.

Meanwhile, Burger King has deployed a steady string of ad attacks against its archrival McDonald's and other competitors this year. One billboard ad featured a Whopper sandwich not fitting into a Big Mac box with a headline that reads: "SILLY WHOPPER, THAT'S A BIG MAC BOX." BK's ads were created by Crispin Porter + Bogusky, a unit of MDC Partners.

Comparison ads have been around since the 1970s, when the major television networks lifted a ban on the practice after the Federal Trade Commission publicly began to encourage it. Since then, they have been used to sell everything from antacids to paper towels. The technique is most closely associated with the cola wars between Coke and Pepsi.

"When hard times hit, the singing, dancing and emotional ads go out the window, and clients say, 'How do I nail my competitor?' " says Jack Trout, president of Trout & Partners, a marketing-strategy firm in Old Greenwich, Conn.

Burger King's 'Drive-Thru' Ad

0:22

Watch an advertisement for Burger King. (Oct. 1)

With the current financial crisis looking like it is far from over, consumers can expect plenty more attack ads. Russ Klein, Burger King's president of global marketing strategy, says over the next 12 months, the company's customers are going to get a "richer dose" of competitive ads than they have in the past 12.

Attack ads, when they get too intense, can confuse consumers. Several years ago, an ad war between SABMiller's Miller Brewing (now MillerCoors) and Anheuser-Busch got so heated that it was hard to keep track which ad was for which brewer, experts say.

The key is some subtlety in the delivery, marketers say. It is "inappropriate to get overly aggressive," says Colin Watts, vice president and general manager of Campbell's U.S. Soups. "We were trying to really have a little bit of fun," he says, referring to one of the TV ads that shows a woman participating in a mock blind taste test. The woman calls out all the artificial flavors in the Progresso Soup and then, after tasting the Campbell soup, says "the carrots in the soup are from the Peterson Jacobs farm, I believe."

Despite the risks, many marketers say they have scored points with hard-edged ads. A print ad for Nasdaq that ran in July took a swipe at the New York Stock Exchange with a headline that read, "Maybe We Should Call It the Not-So-Big Board." The ad, which was created by McKinney, an ad firm in Durham, N.C. to celebrate the first time the Nasdaq Stock Market eclipsed the New York Stock Exchange in the number of shares traded for NYSE-listed stocks, was one of the most successful ads that Nadaq has done, says John L. Jacobs, chief marketing officer of Nasdaq OMX.

Campbell Soup's taste-test commercial was the fifth-most-liked television ad that ran from Aug. 18 to Sept. 14, according to IAG, a Nielsen Co.-owned market-research firm that uses an online panel to measure ad performance.

Write to Suzanne Vranica at suzanne.vranica@wsj.com

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New Ad Campaigns for the week

It's nearly everyone's favorite feature here and it's from Mediapost:


by Amy Corr


Eat like an Alpha. Experience "Airphoria" on Virgin Atlantic Airways. Xbox campaign targets everyone. Let's launch!

Honda Fit launched a TV, print and online campaign promoting the car's gas mileage and sporty qualities. Gas-guzzling cars, in mosquito form, suck the gas out of gas tanker trucks in the first ad, seen here. When the carsquitos take aim for the Honda Fit, they fly into the light. " Defense Mechanism" is great. A gas-guzzling bully scares all the other cars off the road, except for the Fit. When the bully and the Fit meet face to face, the Fit blows up like a blowfish, causing the bully to soil the ground with oil and speed away. The final ad, "Bats," shows how spacious the Fit can be, as a slew of bats exit from the rear. Watch the ad here. Print ads " Gas Hogs" and " Cavernous" follow the same theme as the TV components: roominess and great gas mileage. RPA created the campaign.

ESPN launched three additional TV spots promoting "Monday Night Football." The premise for each is the same: no matter how bad the beginning of your day is, at least there's "Monday Night Football" to look forward to. A college student wakes up late for class, bangs his head against the ceiling, runs through a sprinkler, and shows up to class with a wet crotch in "Class." Watch it here. A store employee must deal with customers born without the common sense gene, among other issues, in a second ad, seen here. Ever go into a three-hour meeting to discuss previous meetings and upcoming meetings? Then you will love the final ad, seen here. Wieden+Kennedy New York created the campaign.

It's beef jerky time. Oberto Sausage Company launched its first national ad campaign on Sept. 22 targeting alpha males, or 25- to 45-year-old men who eat beef jerky. TV spots for the "Eat Like an Alpha" campaign play off an alpha/sidekick relationship (think Batman and Robin) in an eccentric way. In "Copstache," a female police officer mimics her suave partner in every way, down to the moustache. See the ad here. An ER visit is needed for a sidekick in "Jump the Pier." After an unsuccessful jump, resulting in the sidekick having a piece of wood impaled in his shoulder, his jerky-eating friend informs him that there's only one alpha in the group. Watch the ad here. The ads are running on Comedy Central, ESPN and SPIKE, and online at www.eatlikeanalpha.com. Ground Zero created the campaign and handled the media buy.

Xbox 360 launched a global TV, outdoor, online and print campaign illustrating the console's many offerings to a broad range of consumers. Each TV spot begins with a close-up of a person's astounded face. The camera pans to the back of their heads to reveal the trigger moment that caused their emotions. It could be playing "Rock Band" with their friends, watching a movie downloaded via the console, or playing a video game with Dad. So why does each person in the "Live Your Moment" campaign look like they're having a lobotomy? Judge for yourself here, here and here, and let me know what you think. "Rock Band" is the only spot currently running; the remaining ads launch Oct. 26. T.A.G. created the campaign and Universal McCann handled the media buy.

Virgin Atlantic Airways launched a U.S. print campaign highlighting the amenities found in its Upper Class and Premium Economy cabins. It's "airphoric." The on-ground and in-flight offerings are aplenty; from complimentary limo service to an 8,000 square-foot Heathrow Clubhouse and onboard bar, among others. One ad chronicles minute-by-minute luxuries experienced from the beginning to the end of a flight. See the ads here, here and here, running in The New York Times, Wall Street Journal and Crain's Chicago Business. McKinney created the campaign and Mediaedge:cia handled the media buy.

Curves, the women-only fitness center, launched a TV, radio, online and print campaign supporting its CurvesSmart personal coaching system, a technology that offers a customized workout, instant feedback and progress reports. "I am CurvesSmart" ads feature a woman dedicated to her workout routine who receives instant feedback as she moves from machine to machine. See the ad here, running on Lifetime, Oxygen, HGTV and FitTv. Publicis Dallas created the campaign

Midwest retailer Meijer launched a humorous TV spot that takes place at a printing company tasked with producing 10,000 circular Price Drop signs. Sounds easy, until the boss confronts his employee with an obvious observation: the signs are not circular. The best part of the ad is the employees bantering about the actual geometric shape of the signs. Trapezoid, isosceles rectangle or rhombus? I thought trapezoid, for sure. Watch the ad here. DeVito/Verdi created the campaign and handled the media buy.

Bring wine to a gathering and everyone's family. Gallo Family Vineyards launched its first TV commercial in 25 years, coinciding with the company's 75th anniversary. The simple black and white spot launched Sept. 22, featuring groups of family and friends gathering for various events, including a wedding. See the ad here. "Together" was created by BBDO West and Mediaedge:cia handled the media buy.


Amy Corr is managing editor, online newsletters for MediaPost. She can be reached at amyc@mediapost.com.

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Problem Solving when there is no Problem


The very best sales people are not selling from their perspective, they are selling from the customers perspective. Look at this:

Welcome to this week's business insight by Shep Hyken. This
week's insight is titled:

Be a Problem Solver

Be a problem solver. I'm not talking about solving complaints.
I'm talking about needs. Understand that a customer comes to you
because they need your help. It doesn't matter what you do,
your job is to solve a problem or a need.

There are two types of problems/needs that you can solve. The
first is the business problem. For example, a customer calls and
they have a question. Perhaps they need to purchase something
and you are going to help them do it. Maybe they need to replace
a broken whatever. Whatever the customer needs, you are going to
help them get it.

The second type of problem/need is non-business. However, it
affects the perception of your business. Let's say you are a
limousine driver. You just dropped off your customer and you are
on the way home. You notice a car with a flat tire is parked on
the side of the road. You see an older couple standing next to
the car, looking at the tire. So, you stop, pick them up and
take them to a service station just down the road. Besides
feeling good about doing something nice for someone, two things
happened. First, you solved someone's problem. Second, you
built some good public relations. You never know who these
people may talk to or if they can one day use your services.
Given the opportunity, I'll bet they use you!

Remember, an important function of your job is to solve your
customers' problems.

Copyright ©– Shep Hyken, Shepard Presentations

Shep Hyken, CSP is a professional speaker and author who works
with organizations who want to build loyal relationships with
their customers and employees. For more information on Shep's
speaking programs, books and tapes contact (314)692-2200 or
shep@hyken.com. (www.hyken.com)

Shepard Presentations, LLC
711 Old Ballas Road, Suite 215
St. Louis, MO 63141

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Wednesday, October 01, 2008

Wednesday Night Marketing News


Financial Services takes the lead tonight...Pepsi makes the headlines too:

Financial Services
by Karl Greenberg
The company has launched its biggest global campaign, and while some of the messaging is about the health of the company's balance sheet (when it recovered, it focused on its core business and avoided risky growth strategies), the effort was developed mainly to assuage consumers' mistrust of the insurance companies in general. ... Read the whole story > >
Food
by Karlene Lukovitz
While the food sector's growth has been driven primarily by price increases implemented to offset higher input costs, branded food manufacturers with the "agility" to adjust their product offering, merchandising and marketing strategies "are doing very well," confirms PwC's Herb Walter. ... Read the whole story > >
Retail
by Sarah Mahoney
Fed up with spooky economic headlines and grim reaper-style newscasts, the National Retail Federation predicts Americans will celebrate Halloween in a big way this year, increasing spending to $5.77 billion. ... Read the whole story > >
Research
by Laurie Sullivan
"The customer experience doesn't end with each individual piece, whether the web site or the call center or the online advertising," says Liz Miller, VP, CMO Council. "Marketers need to look at the complete picture so all pieces have a consistent message." ... Read the whole story > >
Packaged Goods
by Karl Greenberg
Joanna Hall, an experience design director with BrightLine, says the effort will continue through next year. She says the campaign comprises a "quick-impulse experience" where viewers opt in right off of :30 spots and get a free sample; and a coupon offer for a free full-sized bottle. ... Read the whole story > >

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OnLine Marketing News

From Mediapost:

Search
by Mark Walsh
When it comes to online search strategy, the presidential candidates have lately changed positions, according to a new study. Leading up to their Sept. 26 debate, Democratic nominee Barack Obama ramped up search engine marketing efforts while Republican rival John McCain scaled back, marking a shift for both. ... Read the whole story > >
Social Media
by Mark Walsh
Seeking to broaden its audience, StumbleUpon today will let people peruse its Web recommendation service without requiring registration or download of its toolbar. The social media company also launched a partner program with four Web publishers that will let users explore content via StumbleUpon without having to sign up. Both moves are aimed at expanding StumbleUpon's Web presence with the goal of signing up new members after they've sampling the service. ... Read the whole story > >
by Gavin O'Malley
AOL Television today is expected to launch a new free on-demand Web series named "Outside the Box." In it, cast members from television's most popular programs interview one another using fan-submitted questions. It will be supported by AOL's digital ad business, Platform-A, which will be expected to identify opportunities for advertisers and provide relevant display advertising and content-targeted links on the sites. ... Read the whole story > >
Social Media
by Tameka Kee
Hip Venture Co. is the latest company to enter the crowded virtual worlds market for kids, tweens and teens (KT&T) with the imminent launch of HipChicas.com. But what separates this Flash-based virtual community from some of its competitors is its focus on socially conscious, young Latinas, and its "eco-friendly" stance, differentiators that analysts say may help it stand out from the pack. ... Read the whole story > >
Video
by Gavin O'Malley
Health video company and ad network HealthiNation has raised $7.5 million in Series-B funding, the company said Tuesday. This latest round was led by Intel Capital, and included previous investor MK Capital. The new funding will support the company's growth in programming, ad sales and operations for its core media network along with new offerings "for health literacy" environments such as employer health programs, hospitals, and health clinics. ... Read the whole story > >
by Wendy Davis
Adware researcher Ben Edelman published a new report Tuesday saying that some affiliate marketers use adware to get commissions on sales they're not responsible for. For the report, Edelman examined ads for online graphic design and printing shop VistaPrint and concluded that the company's affiliates use "trick marketing analytics." "VistaPrint's marketing partners are defrauding VistaPrint by claiming commissions on sales they actually did nothing to cause," alleges Edelman, an assistant professor at Harvard. ... Read the whole story > >
by Fern Siegel
Tickets.com, a global provider of sports, concert, theater and events tickets, has teamed with Thumbplay, a mobile entertainment provider, to offer music, videos, games and other content on its Web site. ... Read the whole story > >

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Midweek Creativity

Pretty creative stuff here:

10 Creative Ads That Are To The Point!



An advertisement doesn’t have to be extravagant to generate attention. Sometimes simple ideas and simple presentation can do a lot on terms of getting attention from potential customers. Here are 10 simple ads that convey their message efficiently and in a very powerful way.

These ads you are about to see are some of the best ads I have personally seen. I will try to bring some more in the coming weeks but for now if you know of any please feel free to share the link with the rest of us.

Enjoy!


Snickers : Big


Calve : Burning Hot


Baljfoll Ski Resort : Snow


M&M : Keyboard. “Communication Just Got Sweeter.”


Land Rover : More Pull


Absolut : Ice. ” In an Absolut world.”


Alka-Seltzer : Champagne


USA Water Polo : Intense


McDonald’s : Rock ‘n’ Fries. “McFries. Grab yours.”


Threebond : Eternity

Which one do you like the best? My personal favorite among all these are the last one. Its just classic how they show their bond can last for eternity ( note the wrinkled hands ), just classic.

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It's not just Sarah Palin


I like the line, "Pink It and Shrink It", in the following story from the Wall Street Journal. As a Dad, to three daughters, ex-husband and current husband, there are 5 or 6 women in my life, family-wise, of which one is a hunter, and on is a vegan. Time to break some stereotypes:

The Solution to Hunting's Woes?
Setting Sights on Women

Industry Shoots for New Role Models; Sarah Palin Hunts, and Hits the Target

PARIS, Tenn. -- Brenda Valentine was running a beauty shop in rural Tennessee when her shooting skills came to the attention of the hunting industry. Today, she is a television star and paid speaker at hunting conventions, where fans wait in lines for her autograph.

"People will bring me their grandpa's shotgun to sign or even kiss," she says. "Some have named their children after me."

[brenda valentine] Photo from Brenda Valentine

Ms. Valentine with a New Mexico elk.

Mrs. Valentine, 58 years old, is perhaps the most visible face of an industry effort to draw more women into the woods. As the number of male hunters has declined, the sport has targeted women with everything from pink guns to gender-specific hunting courses. Now, they're seeking out spokesmodels and pushing weapons tailored for women, such as lighter crossbows. Television shows starring women shooters include "American Huntress" and "Family Traditions with Haley Heath," chronicling the hunting adventures of a young woman and her tag-along husband and children.

The campaign received a boost in recent weeks from the Republican Party's vice presidential nomination of Alaska Gov. Sarah Palin. Photographs have since emerged of the governor posing beside a caribou she'd shot, and supporters boasted that she knew how to field-dress a moose. Gov. Palin is an ideal role model, say some women hunters, because she defies the masculine image of the sport. "She's a babe," says Linda Burch, a bear-hunting Minnesota accounting executive who applies lipstick before posing for kill shots.

Gov. Palin also counters the stereotype of the woman hunter as poor, rural and uneducated. A 2003 survey of Texans who had attended a state hunting-and-outdoors training program for women found that 82% lived in cities, 79% had graduated from college and 39% had household incomes above $80,000 a year. They spent a mean of $3,250 a year on outdoor recreational pursuits, said the state wildlife agency, which conducted the survey.

But some women see the media focus on Gov. Palin's hunting as evidence of a lingering gender gap. Only after Vice President Dick Cheney accidentally shot a fellow hunter (causing minor injury) did his hunting habits gain attention. "Why is it news that Sarah Palin is a hunter?" asks Christine Thomas, a Wisconsin college dean and long-time advocate of programs to teach women about the outdoors.

As the overall number of U.S. hunters declined to 12.5 million from 14.1 million in the 15 years ended in 2006, the number of women hunters rose to 1.2 million from 1.1 million, according to a survey conducted every five years by the U.S. Fish and Wildlife Service. Women hunters are training a new generation. "I see a lot of single mothers wanting to learn how to hunt because their boys want to," says Ashley Mathews, who coordinates outdoor activities for women for the Texas Parks and Wildlife Department.

'Pink It and Shrink It'

About five years ago, the outdoor-equipment industry began slapping pink paint on weapons, including handguns, and downsizing camouflage. "Initially their attitude was, 'Pink it and shrink it' and women will buy," says Beth Ann Amico, an Oklahoma hunter and dog trainer who notes that pink defeats the purpose of camouflage. "We're savvier than that."

Now, arms makers are offering shorter gun stocks and barrels for women and crossbows requiring less upper-body strength. Apparel makers such as SHE Safari and Foxy Huntress LLC are marketing camouflage expressly to women. "The Foxy Huntress knows she's dressed to kill in more ways than one," says that three-year-old company's Web site, touting "well-designed pieces cut with a female's unique form and needs in mind."

Web sites such as WomenHunters.com offer support and advice. On that site's bulletin board, contributors with names like Susie Sure Shot, bowfishinlady and sheslayer exchange tips.

"I found this site looking for information on whether or not you can shoot a compound bow while pregnant," wrote a contributor named Jill.

"A lot of the women have shot a compound while pregnant," replied Gail. "Just be sure you are not straining when you pull the weight."

By some accounts, female hunters are different than their male counterparts. Unlike most male hunters, for instance, some share poetry with each other. "I wish I may, I wish I might, have a big buck in my sight," reads one contribution to WomenHunters.com's poetry page.

Another difference: When women hunt together, individual success is often cheered as a group accomplishment, says Mrs. Valentine, the onetime beauty-shop owner. In all-male parties, by contrast, she says one fellow's kill generally "gets everyone else pouting."

Men aren't necessarily better hunters. A 2006 ESPN contest to crown the Ultimate Outdoorsman featured 12 finalists, one of them female. Named Haley Heath, she was a Georgia wife, mother and hunter, and she made it as far as the semifinals despite competing while pregnant. That performance won Ms. Heath, now 28, her own hunting show on the Sportsman Channel.

Mrs. Valentine, a pioneer among famous women hunters, stalked game all her life while running a small-town hair salon that doubled as a hunters' hangout. Only after her daughters were older did Mrs. Valentine start traveling to archery competitions in the 1980s, where she often triumphed over men.

At a time when outdoors companies were seeking to appeal to women, Mrs. Valentine's prowess gained attention. Bass Pro Shops, among other sponsors, began paying her to conduct hunts around the country with a film crew in tow. On camera, she displayed wit, skill and knowledge, along with manicured nails and long hair.

First Lady of Hunting

Sports and outdoors channels snapped up the shows, and before long, the host of an outdoors-radio program dubbed Mrs. Valentine the First Lady of Hunting, a nickname she trademarked. Her husband, once the family's primary breadwinner, has retired from a local electric utility and now works for his wife. "I always wanted to visit Wyoming and Montana," says Barney Valentine. "So this is like a dream: These companies are paying us to do it."

Of course, women hunters sometimes stir resentment among their peers. When a shop in Paris, Tenn., called Tower Sports Center held a deer-hunting contest in 1994, Mrs. Valentine won the trophy animals in all three categories: archery, muzzleloader and rifle. Before announcing the results, Tower owner Larry Dunlap asked Mrs. Valentine to bow out of two categories to make way for male winners, and she agreed. "A lot of hunters here in the area resent women being better," says Mr. Dunlap.

In hunting parties, men sometimes assumed she would whine about various hardships. When Browning, the firearms maker, agreed to send Mrs. Valentine on an otherwise male hunt in the 1990s, the man in charge of that company-sponsored event was upset: "I didn't want to have to baby-sit her," says Bill Norton, Browning's national sales manager. As it turned out, he says he learned from her, and has since come to believe that "women are better hunters. They're more conscious of small details."

Write to Kevin Helliker at kevin.helliker@wsj.com

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Links to Links

Hey, flip your calendar to October. Here's some goodies from last month:

THINKing

Link to THINKing

Dusty Archives - September 2008 Edition

Posted: 26 Sep 2008 12:27 PM CDT

Dusty Archives - August 2008 Edition

Once again, it is time to sift through the dusty archives here at THINKing to pull out some gems you may not have seen the first time around. Let me know if there are some posts you particularly enjoyed and I’ll feature them in a future edition.

Shallow Brands

Creativity & You

It’s In The Cards

Activate Your Customers With Email

Good PR, Manipulative PR

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Television, Videos and The Future


In mid February 2009, the FCC will order the broadcast television outlets in the United States to turn off their analog signals and go digital. One local manager told me he estimates about 80% of our city is getting their television from cable or FIOS. That means 20 to 30% of the folks in our area, could wake up one snowy morning this winter and not have a working television.

My daughter who lives in town currently has a digital television but the quality of the signal coming from the stations is poor.

This is one of the challenges that the TV industry face.

My daughter who lives in town currently has a digital television but the quality of the signal coming from the stations is poor.

Another challenge.

Converting broadcast outlets to digital is expensive too.

Another challenge with our current economy.

Then there is the internet, which is either a challenge or savior to the tv business.

This is from Mediapost:
The Future Of Media: Television by Robert Keating, Wednesday, Oct 1, 2008 8:30 AM ET TV

Just a matter of time.

Last February, comedian Sarah Silverman appeared on her then-boyfriend Jimmy Kimmel's ABC late-night program, surprising him with an outrageously funny short film: "I'm F---ing Matt Damon." Sung to a tune on Silverman's guitar, even Damon - the good-natured Good Will Hunting star and People magazine's "Sexiest Man Alive" in 2007 - danced and sang the chorus ("on the bed, on the floor, on a towel by the door, in the tub, in the car, up against the mini-bar"). It was an instant hit.

Weeks later, confessing to being humiliated, angry and bent on revenge, Kimmel responded with a short music video of his own: "I'm F---ing Ben Affleck" - complete with a We Are The World-style ensemble featuring more than 20 musicians, actors and comedians, including Robin Williams, Cameron Diaz, Don Cheadle, Joan Jett, Huey Lewis, Macy Gray, Perry Farrell and Josh Groban. Cameos included Brad Pitt and Harrison Ford. Costarring in the skit, of course, was Ben Affleck.

Tens of millions of viewers have watched this romantic and comic feud - but they didn't see it on late-night ABC television. They saw it on YouTube, The Huffington Post, Metacafe or maybe even ABC's Web site itself. And they didn't watch it when it aired. They played it later on DVRS and computers and a variety of portable devices. The more than 10 million Internet hits in one month alone far surpassed the 3.6 million viewers who actually watched the first broadcast on TV.

In many ways, the nonbroadcast distribution of these two five-minute segments is the future of television - or at least, one of the futures of television: freestanding, not time-sensitive, short enough to engage and enjoy comfortably. And surprisingly, even though the segments weren't watched on the network, ABC was anything but upset.

"One of the best ways to build an audience in the new on-demand world is with viral marketing," says Rick Mandler, vice president at Disney/ABC Television, Digital Media Group. "You no longer have a hit on at 8 o'clock that drives your schedule for the rest of the night, because a big chunk of your viewers aren't watching it at 8 o'clock. They're watching it when they want to watch it, either on a DVR or on VOD or online. So, how do you transition them to the next show? That's a big issue. I think that's the biggest issue that the future of TV faces: promotion and audience flow."

But it's far from the only issue.

The future of television is a lot of things: It is made up of more diverse and categorized content, it relies on a variety of sophisticated and wide-ranging delivery systems (from 58-inch plasma TVS, to computers, to handheld devices), there are shorter entertainment segments for targeted audiences, and the presentation of advertising and marketing to the consumer has now become one of the most challenging chess matches imaginable. But one thing the future of TV isn't: It isn't without TV. Yet.

"People have been writing about the death of television for years," says Brad Adgate, senior vice president and director of research at Horizon Media. "But as of now, it's still front and center. People are watching more TV than ever before; there are more choices out there. When you think of multiplatform deals, television is still the driver. The brands are driven by television, whether it's cable or broadcast."

"Watching TV on the Internet is not going to replace that lean-back experience of hunkering down in front of your big-screen TV," says Shari Anne Brill, vice president and director of programming with Carat USA. "Nothing is replacing anything at this point. Multitasking is on the rise. There's simultaneous usage, so it's no longer one medium versus another."

Still, the new world of television has problems to be solved: fast-forwarding through commercials, widely segmented viewership, the draw of other venues, complicated network loyalties, unsettled revenue streams and the absence of any structured guidelines for viewers.

Two major initiatives are taking television into the next era: online and the mix of cable and satellite through set-top boxes. Each serves a different need for the viewer - either computer-centric or TV-centric. But each also offers the same flexibility and brings consumer-driven engagements and decisions that are both exciting and confounding to the television industry and marketers alike.

A lot of ink has been spilled over which of these growth spurts is going to win. There have been ruminations over what's better for television, what's better for the advertiser and what's better for the viewer experience. What choice should be made between online and set-top boxes?

"It kinda doesn't matter to us," Mandler says. "We need to do both. Because for some consumers, a PC-centric advanced television service makes sense for their lifestyles, and the way they interact, and the way they use and consume media. And for other consumers, a TV-centric service based on a set-top box makes more sense. And as a company, we need to be able to provide for both of those consumers' media needs."


While the networks and content providers are battling the wants of the fickle consumer, the viewers are struggling to navigate the overwhelming tide of programming coming at them through a variety of delivery vehicles.

"There's an explosion of content being produced," says Tara Maitra, vice president and general manager of content services at TiVo. "That's because a lot of the barriers for producing and distributing content are gone, mainly because of outlets like YouTube and other platforms on the Web and mobile and video-on-demand.

"I don't want to say that anyone can be a producer, but we are finding that the line between Hollywood and Main Street is starting to blur. Maybe it isn't going to be the business of television as we know it anymore. It really does have to evolve, because in a world where the consumer is in control, to keep them you're going to have to start speaking to that consumer very differently than you are today."

The smart consumer now has a variety of viewing options, newer and newer technology, and the unfettered ability to search and choose. That has content providers recasting the way they do business in each of the delivery categories.

"The future of broadcast is going to be increasingly focused on live events, reality shows, awards shows, newsmagazines and really big competitions - fare that's topical and timely," says Kevin Beggs, president of programming and production at Hollywood powerhouse Lionsgate. "It's going to rely on things that unfold right then and there and can't be TiVoed or fed through some other source. If the Lakers won the championship, it's just not quite as satisfying to see it two days later."

Beggs sees television content increasingly divided into camps, each organized around technology and consumer interests. Scripted programs, more expensive than news and live events, will fall to cable networks, he says. There, they will be viewed by smaller audiences, but the providers will be well-fueled by subscriber fees and traditional advertising revenue.

"Cable continues to be a huge growth business, and original programming is flourishing," says Beggs, who has enjoyed great success with programs such as Mad Men and Weeds. "Almost every cable network is finding a way to get more and more original programming. And most of them are reaping rewards in huge percentages of viewership, percentages in ad revenue, retransmission fees, and subscriber fees that are generally growing and not trending down.

"So it's more of a niche business," he says. "Three million viewers as opposed to 19 million on broadcast. Because they have the dual revenue stream of subscriber fees through the MSOs and advertising, they're actually able to weather the storm in a way that broadcasters can't in this environment. Broadcasters just can't live with the cost of scripted programming."

Beyond cable and broadcast, what will the future viewer experience be? In a word: Internet.

"The PC is a great device for discovering content," says Mandler. "The Internet has just this vast, vast treasure trove of content out there. Much of it is direct and some of it isn't, but you can still find it. You can search for it and find it. So it's a great discovery device. But it's not a great playback device, because it's a small screen and you're sitting too close to it."

Still, major players like NBC have invested a lot in the notion that online TV will take off. In August, NBC Universal Digital Studio introduced "Gemini Division," its first original Web series. The sci-fi series, made up of 50 four- to five-minute webisodes, caters specifically to the sensibilities of the Internet viewer by including a number of interactive aspects and by being responsive to their input in the series' unfolding plotline. Both CBS and ABC have ventured into original online programming as well, with "Wallstrip" and "Squeegees," respectively, but neither has put as much marketing heft behind their programs as NBC has with "Gemini Division."

Aggregators like Hulu have already carved out a place in the delivery stream, with growing numbers of Internet consumers turning to them for organized, high-quality entertainment. The inventory of television content for such providers continues to expand along with their success.

"The great experience of Lost encouraged Touchstone to make highly entertaining webisodes, which were value-added," says Beggs. "They weren't just the missing scenes - they actually created their own genre within the larger construct of the Lost brand."

The third and growing option for viewers is to enjoy the search capabilities of your PC while being able to play it back on that 58-inch plasma TV. A PC linked in with a wireless mouse and keyboard provides the best of both systems in the perfect hybrid world.

And it's not an option that has gone unnoticed. More and more traditional programming from the major networks and others is being offered as Internet TV. This includes some of the networks' most important shows, and frequently their entire primetime lineups, all on an ad-supported basis.

"Over the long-long-long-term, generationally long, it's very likely that the genre - which I'll call short-form, truly short-form of five minutes - may be the way in which people consume a lot of entertainment media, putting movies aside," says Beggs. "It's just going to be more niche and more attenuated to these little pockets, and how we address it is going to be a test of all content providers going forward."

Content aside, much of the television industry's focus is centered on how to best deliver the product.

"I see media moving outside the home," says Adgate. "One of the growth areas is going to be out-of-home media - alternative out-of-home media. More time-shifting, more place-shifting, things like cell phones and global position satellites. They'll become more and more multifunctional, and as connections get faster, they'll have more and more applications and become more personal as they travel with you."

"Consumers can download content from the Internet, use their mobile devices or even their PDAs," says TiVo's Maitra. "They know they have the ability to have content when they want it and where they want it - or at least, that's what they've been told. I don't know that that promise has fully been delivered on yet.

"There are still rules and restrictions with studios, and certain platforms that are not flexible. But over the next five years, I think anyone who wants to succeed in that space will find a way to be truly flexible. I don't want to say platform-agnostic, but take down some of the barriers to allow consumers to have that promise that they've been told exists."

Over the past two years, TiVo has developed partnerships with Amazon's Unbox, CineMax, YouTube and other content providers, integrating broadcast, parts of the Internet, television-on-demand and other options. In addition to developing search capabilities, transcoding and delivery of RSS feeds, TiVo and others have adopted YouTube's feature of recommending programming based on viewers' prior choices.

"The cable world and satellite grew from 20 channels to 100 channels to 500 channels; you can now be in 80 million homes and still not have the viewership," says Maitra. "We're truly at a point where there's so much content and you still find consumers saying, 'I can't find anything to watch.' And the fact is, they can't find it, even though it might be there. So what we need to do as programmers and content owners and distributors over the next five years is to really deliver on this promise that we've talked about: choice and control and convenience. A promise that I think we've only started to deliver on."

"In the future, it's going to be more and more Web-based," says Adgate. "It's going to be better graphics. You'll be able to not only get streaming video but broadcast video, also. There will be more consumer-generated content, more reviews, viral marketing, word-of-mouth marketing. Consumers are going to increasingly have a greater say, and I think marketers and content providers are going to cultivate them to get ideas and reviews on their product."

Consumer-generated content has led the way with videos, Web forums, blogs, mashups and wikis, says Adgate, who adds that YouTube, MySpace, Facebook, Photobucket and other user-generated content sites will earn a projected $4.3 billion in ad revenues in 2011, up from $1 billion in 2007.

The networks and cable channels have responded with slick sites for their premium products, some by teaming with aggregators like Hulu, the NBC-Fox joint venture, or Veoh, which calls itself a "hyperaggregator," to deliver their programming in a quality format with a splash of advertising tastefully thrown in.

Advertisers have followed suit, shifting more and more of their budgets from traditional media to the Internet, according to eMarketer, with the fastest growth projected to occur in interactive rich media, including video.

"There seems to be this dread that consumers do everything in their power to avoid advertising," says Carat's Brill. "I so disagree with that. The reason that there is a lot of DVR fast-forwarding is that there are just too many ads. It's really a clutter issue."

Brill and the rest of the television-marketing community are working full time to solve the puzzle of capturing the elusive viewer. She calls herself and her colleagues "televisionaries" and talks of strategies that are "quantum leaps forward."

"In exchange for free or discounted television, a consumer could choose ad categories they want to have. That would be a quantum leap forward," she says. "I'm thinking there may be a lot more addressable advertising - targeted, addressable advertising."

Hypertargeting will make advertising "more customized and personal, with less waste involved," says Adgate.

Maitra notes that the optimum consumer-advertising relationship is found in bridal magazines: "If you ripped all the ads out, no one would want to buy it. In these specialized areas, there's a real opportunity to focus not just on advertising - to focus on the right advertising. Consumers are going to be less likely to fast-forward through something they care about."

"On Internet TV, folks like us are taking full episodes of our most important shows and making them available online on an ad-supported basis," says ABC's Mandler. "And those ads can be highly interactive and targeted and allow for an advertiser to deliver even a transaction at the point of a brand message."

Similar efforts are going on with traditional TV, where advanced set-top boxes allow for interactive advertising and targeted advertising - theoretically even processing a transaction, like Internet TV, at the point of a brand message. While one is driven by a PC, the other is driven by a set-top box.

"I really think there will be more addressable advertising," says Brill. "Today, so much advertising is done for the masses, whether you are really in the target or not."

With new technology come programming challenges. How can digital media platforms best be exploited?

"There are issues of privacy, but I think marketers are salivating," says Adgate.

"When you think about revenue streams, that's easy," says ABC's Mandler. "It's either advertising or premium, subscriptions or pay-for-play. But on the advertising side, you can go really deep. First, you just take a 30-second spot and play it as an online video, and we're good. Right. Now, can we target it? Can we play a 30-second spot for Purina? I want to send the spot to the guy who owns a dog. And I want to send the spot for cat food to the guy who owns the cat. And for the people who don't have pets, I want to send a spot that says, 'Wouldn't you like to have a little more love in your life? Go get a pet.'

"So you want targeted and addressable advertising. And then you want to go one step further. You want somebody to get the spot who owns the dog and say, 'Hey, click here to get a coupon for a buck off the next time you purchase our dog food.' So not only is it targeted and addressable, but it also allows for interactivity. It's essentially transaction-oriented."

Again and again, "televisionaries" refer back to the YouTube experience:

"Thirty months ago, about the time of the last Olympics, no one had heard of YouTube," says Adgate. "Someone asked me right after the Olympics what the next big thing is, and if I had said that, I would have been brilliant.

"Any time you try to predict what might happen five or 10 years down the road, you are constricted by current technology," says Steve Sternberg, executive vice president of Magna Global. "New technology, as well as consumer attitudes and trends, are perpetually around the corner. When they appear, they fundamentally change current thinking, making predictions of yesterday obsolete."

Two years ago, Mandler was on his way to a "Future of Television" conference and took a moment to say goodbye to his son Henry, then 8 years old. "I'm going away for a few days," Mandler said, "to the 'Future of TV' conference." Henry got all excited and said, "The future of TV! That's going to be incredible." So Mandler asked, "What do you think it will be?" And Henry replied, "Oh, I think in the future, your Wii and your PlayStation and your computer and your TV will all be one screen," and then he continued on with a more detailed explanation.

"I was like, 'Huhhh?'" Mandler recalls. "I was blown away that my little guy was totally on top of the future of TV. And so I said, 'So what else do you think is going to happen in the future?' And he says, 'Flying cars. It's just a matter of time.'"

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Don't Do This


New Month, Old Mistakes? From SalesDog.com:

Avoiding the Top 10 Sales Mistakes
Below industry experts and online faculty from the University of San Francisco tell you how to steer clear of common sales missteps that can hurt your numbers and ultimately stall your career.

How savvy are you when it comes to the latest sales tools and techniques? Are common mistakes negatively impacting your numbers? We've identified 10 areas where even the most experienced sales professional can come up lacking. Fumbling during the sales process can not only cost you sales, but also slow your career momentum – when the other guy who does know how to avoid these pitfalls edges you out. Studying and implementing these crucial strategies will help you maintain a competitive advantage.

10 common sales mistakes you must avoid:

10. Pipeline Neglect
Think ahead, rather than focusing solely on what will close today or this month. Set aside blocks of time out of your schedule specifically to make calls to new prospects and follow up with existing clients, who can be an excellent source for referrals.

9. Insufficient Account/Territory Research
Reevaluate your prospecting practices. Is there room for improvement? Use all the resources available to you – including the Internet, clients, suppliers and networking – to discover who and where the best sales opportunities are.

8. Poor Lead Qualification Practices
Don't spend time and money on leads that aren't likely to convert to customers. Ask the right questions during the first conversation – or make follow-up calls if you need additional information – to ensure your lead has purchase authority and funding for your product.

7. Inadequate Product Knowledge
Gain as much personal experience of your product as possible; you'll have more credibility and be better able to answer your prospects' questions if you've actually used what you're selling. Attend sales calls, trade shows and training classes to see how your colleagues are presenting your product, and talk to your existing customers about their experience with it.

6. Inadequate Competitive Knowledge
Gather competitive information from a variety of sources. Talk to your colleagues and current prospects. Research your competitors online, paying close attention to their web sites and marketing materials. Be sure to study the competition's pitch at any trade shows and conferences you may attend.

Continue to the Top 5 here ...

Strengthen your career by avoiding common sales mistakes. For more information, contact the University of San Francisco online at www.usanfranonline.com, or by phone at 800-436-1713.

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Tuesday, September 30, 2008

Tuesday Night Marketing News


Clickables:

Financial Services
by Aaron Baar
"This is the financial version of the Tylenol poisonings," says BrandKeys' Robert Passikoff. "The trust is going to come from the ways companies like Bank of America and JPMorgan Chase are behaving, putting customers ahead of absolute profitability." ... Read the whole story > >
Automotive
by Karl Greenberg
Edmunds' Jesse Toprak says consumers are also holding off. "The indirect impact is psychological, where consumers--even those with the ability to purchase--are postponing because the market is so mixed up. They don't want to spend what they don't have. Now we will see the ownership cycle getting longer." ... Read the whole story > >
Electronics
by Laurie Sullivan
Cisco's Ken Wirt calls the Digital Cribs marketing promotion "aspirational"--an outreach to show how people who are passionate about technology use networking and electronic devices in their homes. "If this is what we're promoting, we have to walk the talk," he says. ... Read the whole story > >
Retail
by Sarah Mahoney
The retailer says it intends to focus on enhancing customers' shopping experience, improve its in-stock position on key items and advertised products, upgrade its signage and visual merchandising, and finalize the rollout of its "Simple to Shop" program in home entertainment. ... Read the whole story > >
Retail
by Sarah Mahoney
"For Walmart's identity, these bags make perfect sense--they are a great value, and they fit right in with the store's image of not wasting money," says Erin Read Ruddick, client services director for Creating Results. "Not wasting things is just good Yankee thrift, and it goes to the core of the chain's identity." ... Read the whole story > >
Automotive
by Karl Greenberg
"We started with Disney a few years ago when we became a partner of Disney Land," says Honda's Tom Peyton. "That gave us inroads to talk on other projects." He said that, while other Honda vehicles get spotlighted in "HS3," "it is primarily about Odyssey. We're trying to reach families; these are the right households for us to talk to." ... Read the whole story > >

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Microsoft ups the ante


From Fortune Mag:

Microsoft sweetens pay-to-search deal

By Yi-Wyn Yen

It’s been four months since Microsoft introduced its cashback rebate scheme that pays people to use its Internet search service. But Microsoft continues to fall behind Google in search.

On Wednesday, Microsoft (MSFT) plans to unveil a new rewards program to get more consumers searching on the company’s Live Search engine. While a company spokesperson would not discuss details of the latest rewards gimmick, a Microsoft executive says the promotion is designed to generate user loyalty and more searches on Live.

The program gives consumers a discount every time they use Live Search to find and buy a product like a digital camera. The company is banking that as more people spend time on Live, the more advertisers will promote their products, and Microsoft will grab a bigger piece of the paid search market.

So far, cashback does not appear to be helping the company’s search efforts. For the seventh straight month, Google (GOOG) widened the gap with Live Search. The search king extended its lead to 63% in August while Microsoft dropped to 8.3%, according to comScore’s latest monthly report for U.S. traffic. For the first two months of the third quarter, Live Search has lost 14.4% of its traffic from year-ago levels.

A Microsoft executive says comScore’s figures do not accurately reflect how well the cashback program is doing. “Those numbers don’t seem right to me. We just had our highest month ever [for unique visitors in August],” says Brad Goldberg, Microsoft’s general manager for search. “There is always going to be volatility with monthly metrics. Cashback is a long-term bet.”

ComScore’s numbers represent total market share. While Microsoft is steadily losing search traffic share, Live Search continues to gain more users as more people search. Goldberg says the company is pleased with cashback’s progress though he would not reveal the number of transactions made or how many people that have enrolled in the program.

The cashback promotion is part of Microsoft’s broader goal to combat Google’s ever-growing share of the online ad market. The program marks Microsoft’s first major initiative to grow search traffic since the company ended talks with Yahoo (YHOO), the No. 2 search engine that owns roughly a fifth of the U.S. search market.

Goldberg hints that the company plans to offer consumers even more savings leading up to the holiday season. “We look at traffic, different tactics, and ways of execution… and we’ve learned that the higher the rebate [we offer], the better,” Goldberg says. “I’m not joking. EBay’s a good example. They have a relatively high rebate level in the 20%-30% range and they had a big increase in traffic as a result.”

Analysts say that Microsoft needs more advertisers to join the cashback program to attract more consumers searching on Live. Cashback has enrolled than 700 merchants, including eBay (EBAY), Hewlett-Packard (HPQ), and Overstock.com (OSTK).

“Our assessment is that MSFT is gaining supply side traction with advertisers and if that remains sustainable, they should eventually gain traction with end users (traffic) as well,” writes Sandeep Aggarwal, a senior Internet analyst with Collins Stewart, in an e-mail to Fortune.

Microsoft, with its deep pockets, may be committed to cashback for the long haul, but industry observers say the company needs to produce results soon.

Search marketers put a January expiration date on Live’s cashback program. “The whole value of cashback is tied to the retail season,” says John Tawadros, the chief operating officer of search marketing firm iProspect. “I would think advertisers are thinking about it now and looking at adopting cashback to differentiate themselves with the competition. After the holiday season would be a perfect time to assess if this has taken off or not.”

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Give it Away


About 9 months ago, we did a "meat" remote broadcast at Kroger with one of my radio stations, WXKE.

It worked, Saturday around lunch time, shoppers followed their noses to where we were cooking steaks and handing out samples and coupons. Is there a way to give samples away in your business (count it as part of your marketing), that will translate into sales?

Read more from Brandweek:

Study: Sampling Works

Sept 29, 2008

-By Kenneth Hein


Want to get someone to buy your product? Then give them one for free. While this might sound counter-intuitive, a new survey from Arbitron found sampling works.

More than one-third (35%) of customers who tried a sample bought the product during the same shopping trip, per the poll of 1,857 respondents conducted earlier this year via the phone. Fifty-eight percent of those surveyed reported they would buy a product again after trying it.

Sampling, which reaches 70 million consumers every quarter, “is both effective in making new customers aware of products, while also establishing a firmer identity with those consumers who have considered the product before,” said Carol Edwards, svp of sales at Arbitron’s out-of-home media department, in a statement.

The survey divvied up consumers into three segments: acquisitions (those new to the product), conversions (those willing to buy it after sampling it) and retentions (those who had previously purchased the product).

Eighty-five percent of retentions who sampled a product said they would purchase it again compared to 60% of conversions. Almost half (47%) said they would now look to purchase it.

Twenty-eight percent of respondents received a free sample in the past three months. Of that group, 64% said they accepted the sample.

Perhaps the most surprising finding: Nearly a quarter of those polled (24%) said they bought the product they sampled instead of the item they initially set out to purchase.

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Why Suze Orman has a Milk Mustache


Despite all the news about Main Street vs. Wall Street and the economic woes created by sub-prime lending, etc... I have some news about how consumers are stretching their paychecks and how food marketers are reaching out to them.

This story originally came from the Wall Street Journal:

Food companies hope to capitalize on the slumping economy by steering consumers to cheaper, high-margin products.

On Monday, Kellogg Co. is beginning a new advertising push for staple cereals such as Corn Flakes and Rice Krispies, while Campbell Soup Co. is about to launch a multimedia campaign to trumpet its condensed soups as a bargain buy. Kraft Foods Inc. has begun advertising its Kool-Aid powdered beverages on national radio for the first time in 11 years.

Campbell and cheese giant Kraft are also teaming up to promote meals of soup and grilled-cheese sandwiches. Kraft's Web site will add recipes for cheap sandwiches and suggest Campbell soups to pair them with.

On Nov. 2, newspapers nationwide will carry coupon inserts pitching Campbell soups and sandwiches made with Kraft Singles cheese as the "wallet-friendly meal your family will love."

It is a big shift for food makers. For several years they have tried to increase their profit margins by promoting higher-priced "premium" brands such as Campbell's Pepperidge Farm cookies and Kraft's Wheat Thins crackers.

But lower-priced "value" products can also have wide margins because they're cheaper to make. "Food companies will be careful to shift consumers to products that are still high margin," says Robert Moskow, an analyst with Credit Suisse. "Powdered Kool-Aid beverages are one of the most profitable food products in history."

Also Monday, the milk industry will begin running ads touting milk as a bargain. Financial guru Suze Orman will don the familiar milk mustache in a print ad that reads: "Even at today's prices, a glass of milk only costs about a quarter. ..." The ad is a big departure from prior "Got Milk" campaigns that focused on the nutritional value of milk.

The milk industry plans to spend just under $1 million on the Suze Orman ads.

ConAgra Foods Inc. is rolling out a line of single-serve frozen dinners priced at $1.50 each and embarking on a word-of-mouth campaign through PTA meetings and church groups. "So good for so little" goes the slogan planned for part of an ad campaign.

ConAgra's new Banquet dinners - called Banquet Select Recipes - will be priced 41 cents higher than the company's existing Banquet line, giving them a higher profit margin, says Joe Bybel, vice president of strategy at ConAgra. "It's good for ConAgra but also a good value for consumers."

Companies' "value" pitch is, in part, a defensive move against private-label food makers that could steal market share with their cheaper goods. But it's also a response to how consumers have changed their behavior as the U.S. economy has soured. Consumers worried about jobs, 401(k)s, gasoline prices and winter heating bills are eating less often at restaurants and making fewer supermarket trips to stock up on groceries.

Food companies themselves have contributed to the pressure on consumers by raising prices on a host of items - ranging from bread to meat to cereal - in response to rising commodity costs. Prices for food for the home rose 7.5 percent at a seasonally adjusted annualized rate in the first eight months of this year, according to the Bureau of Labor Statistics.

Some consumers are holding off trading down out of concern that lower-priced products are less nutritious. "I'm noticing the higher prices and I'm feeling it, but I want my kids to eat well, so I'm still buying organic," says Becky Jeffers, a 36-year-old yoga therapist and single mother of two who was shopping at a Lake Forest, Ill., Jewel-Osco last week.

Food makers have also been substituting cheaper ingredients and shrinking package sizes for products ranging from cereal to ice cream. While some companies expect their cost inflation to moderate as prices of some commodities fall, they don't expect inflation to drop to its levels in past years.

In any case, the companies won't be able to raise prices indefinitely, says Frank Luby, a partner at Simon-Kucher & Partners, a marketing and strategy firm specializing in pricing. "I don't think food companies have reached a breaking point yet, but they ought to be worried that they're getting close."

High food prices have driven some consumers to trade down to supermarkets' private-label products, particularly in milk, cheese and canned tomatoes. The growth of private-label market share accelerated in the 12 weeks ended Sept. 6, with private-label items in 89 of 105 categories posting gains, compared with 80 in the prior 12-week period, according to a Credit Suisse report.

Food companies continue to tout their high-end offerings, and not all plan to push cheaper goods harder. Spokesmen for ketchup maker H.J. Heinz Co. and Sara Lee Corp., maker of Jimmy Dean sausage and Ball Park hot dogs, say their brands have always stood for good value.

ConAgra, of Omaha, Neb., hasn't advertised its 55-year-old Banquet frozen dinners in more than a decade. Until now, the company's premium line of frozen dinners, Healthy Choice Cafe Steamers, which are double the price of Banquet meals, have gotten more marketing support. But the new Banquet Select Recipes, in varieties including chicken parmesan and home-style pot roast, will be supported by radio spots with country singer Lee Ann Womack.

TV ads show a family eating dinner. When the mom tells the dad that each meal costs $1.50, he looks so shocked that she splashes him with a glass of water.

ConAgra's word-of-mouth effort will enlist hundreds of mothers to provide money-saving tips and free product samples at PTA meetings and church groups across the country. The moms will be paid in Banquet product coupons, the company said.

Kellogg will begin airing TV ads for its Frosted Mini-Wheats, Frosted Flakes, Rice Krispies and Corn Flakes brands, hailing them as affordable breakfast choices. The Battle Creek, Mich., company is also working on search-engine optimization so that when consumers type "cereal" plus "deals" or "value" into an Internet search engine, Kellogg's Web site will pop up.

In mid-October, Campbell Soup will launch TV, radio, print and Internet ads touting its condensed soups as cheap eats, a departure from last year's ads, which played up the soups' quality.

Chief Executive Douglas Conant told investors recently that "we clearly recognize there's a value proposition there and we're going to exploit it."

One print ad shows a lineup of five condensed soups, including chicken noodle and minestrone, calling it the "original dollar menu." Another ad says, "To save you money, we left one ingredient out (we figured you have plenty of water at home)."

In supermarket aisles, Campbell has begun separating higher-priced, ready-to-serve soups from cheaper condensed soups. "It's important for consumers to see value in our category," says Colin Watts, vice president and general manager of Campbell's U.S. soup business.

Mr. Watts says that after Campbell noticed that consumers were making fewer grocery visits, it began offering 10 cans of condensed soup for $10 at some stores. The company's Web site offers recipes for meals that use the company's condensed soups and Swanson broths and cost less than $10 to make.

Kraft's Web site shows visitors how one bag of groceries filled with Kraft products can be stretched to make five dinners. And a 15-second TV commercial for Kool-Aid shows that four pitchers of Kool-Aid cost the same as a two-liter bottle of soda. At the end, a voice-over says, "Kool-Aid: delivering more smiles per gallon."

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Top 250 Blog Postings on Marketing


Seth Godin recently pointed me to this list:

Top 250 Blog Posts - Advertising, Marketing, Media & PR

This is very much a work-in-progress with lots of tweaking still to do, including additions to the list. But it’s a start and will, hopefully, turn out to be of interest and use to the general reader of advertising, marketing, media & PR (with some of the posts covering niche topics, as well).

(Related post: Top 100 Blogs - Advertising, Marketing, Media & PR)

Marketing / branding - general (50)

Digital Marketing (35)

Social Media (45)

Blogging - general (25)

Blogging - copywriting (20)

PR (20)

Creative / Design (20)

Customers / consumer insight (10)

SEO / Search / PPC (25)

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Job Opening


A local ad agency (Fort Wayne, Indiana) has an opening for an experienced Media Buyer.

Contact me by sending a resume to mediabuyer (at) ScLoHo (dot) net.

I'll pass along your info to the head honcho.

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Put an End to Premature Presentations


Art Sobczak with some excellent advice I try and follow:

This Week's Tip:
How to Listen for, and React to
"Problem Trigger" Words

Greetings,

Quiz time. Here's a situation. Think of
the very next thing to leave your mouth
in response:

On a call with a prospect, someone who
has contacted you after visiting your
website says, "Our issue is that we need
to_____."

And then let's assume she mentions a
problem that your product or service
helps solve.

Ok. Did you respond with something like,
"Oh, well let me tell you how we can
fix that."?

If you did, BZZZZZ, wrong!

That would be pitching, in a non-sports
sense, as opposed to finding out exactly
WHY she said what she did. And that will
give you the reasons why they will buy
from you. Plus, then they are selling
themselves, which is much better than
you trying to sell them.

Too often sales reps hear what I call
"problem trigger words" and then begin
puking out a presentation.

These words are signs that your prospect/
customer has, or perceives, a problem.
They might not explain it fully without
your prompting.

Listen for,

"We need to ..."

"We're thinking about..."

"We're considering..."

"We're noticing..."

"The challenge is..."

"We're planning on..."

"The problem is..."

These are all invitations for you to zero
in on these areas to root out the specific
reasons they will buy from you.

For example,

"Tell me more about that..."

"Let's discuss that a little more..."

"What do you think is causing that?"

"What other effects is that having?"

And of course you want to quantify their
pain or problem whenever you can:

"How long has that been going on?"

"How often does that happen?"

"What is that costing you?"

The keys to success here?

1. Listen as if your livelihood depended on
grasping every word that comes from your
prospect/customer.

2. Take notes and write down the SPECIFIC
terminology they use, so you can repeat it
back to them in your questioning, and
eventual recommendation.

3. Do NOT jump in with your recommendation
until you have fully developed an understanding
of their issue. Which also carries the benefit
of them thinking more about the problem,
therefore making them more receptive to your
suggestion.

For a great resource on other powerful questions
to ask, in another of my Audio Seminars for the
Platinum members of my Telesales Success Inner
Circle
I interviewed Jim Meisenheimer who shared
his "12 Best Questions to ask Prospects and
Customers."

You can hear an excerpt from that program with one
of the 12 questions, and see more about that Audio
Seminar, including how you can listen to it within
minutes by going to http://www.BusinessByPhone.com/12Best.htm

Have your best week ever!

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Monday, September 29, 2008

Monday Night Marketing News


From Mediapost:

Electronics
by Laurie Sullivan
Microsoft executives have been talking up the box's expanded movie and TV download and storage capabilities for more than a year. With the "single largest investment" in the pocket of its marketers, the company aims to tout the "entertainment center" message to consumers loud and clear. ... Read the whole story > >
Automotive
by Karl Greenberg
The first of the winning films, which are also on www.The2010Mustang.com, aired last week during the premiere of NBC's "Knight Rider," which happens to feature the Ford Shelby GT500KR as the talking car. The other winners' films will also run during broadcasts of the show as 30- and 60-second trailers. ... Read the whole story > >
Beverages
by Karlene Lukovitz
Snapple Antioxidant Water, which has had an uphill battle competing with Vitaminwater, is among the brands getting new packaging. However, it remains to be seen whether Snapple's revitalization will be sustainable. In addition, flavored carbonated soft drinks have been slipping this year. ... Read the whole story > >
Retail
by Aaron Baar
Another trend shaping the pharmacy sector will be the implementation of in-store health clinics. "Stay tuned," says J.D. Power and Associates' Jim Dougherty. "It's still new enough that we don't have the data. But it's caught the attention of the pharmacy customers." ... Read the whole story > >
Transportation
by Nina M. Lentini
"We recognized the opportunity we had out there, that our messaging is more relevant right now," says Jim Mezoff, VP/marketing. "We are one of the few--I would say the only--international carrier that flyers can get excited about. We deliver absolute excitement. We wanted to take sense of euphoria and apply it to a creative campaign." ... Read the whole story > >
Strategy
by Karl Greenberg
Megan Slabinski, executive director of The Creative Group, said she was surprised. "I think what we normally see is that marketers are more risk-adverse than ad executives because of the corporate environment; creative ideas can be diluted as they make their way through the management channels." ... Read the whole story > >

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The Internet Connection

We use it to communicate, for news and information and as a diversion away from work. The internet has a tremendous potential for many applications including marketing:

Most US Workers Online at Work, 50% Check Work Email on Weekends

Fully 72% of employed adults in the US use the internet and email at least sometimes while they are at work, and 50% of those email users say they check their email on weekends, according to a report from the Pew Research Center’s Internet & American Life project.

pew-internet-networked-workers-usage-home-work-frequency-march-april-2008.jpg

The number of workers who report playing online games or working on their own journal or blog while at work is negligible. One in 10 workers say they contribute writing, files, or other content to their employer’s website; 6% say they use instant message applications.

pew-internet-networked-workers-usage-home-work-activities-march-april-2008.jpg

Despite widespread and growing internet and email use at work, US workers say they have mixed views about the impact of technology on their lives, according to Pew. On the one hand, they cite benefits of increased connectivity and flexibility that the internet and all of their various gadgets afford them at work. On the other hand, many say those tools have added stress and new demands to their lives.

A Love-Hate Relationship

Among those who work, 96% use the internet or email or have a cell phone for some purpose in their lives, even if it is not specifically tied to work. Pew calls this group “Wired and Ready Workers.” When members of this group are asked about the impact of these technologies on their work lives:

  • 80% say these technologies have improved their ability to do their job.
  • 73% say these technologies have improved their ability to share ideas with coworkers.
  • 58% say these tools have allowed them more flexibility in the hours they work.

At the same time, Wired and Ready Workers cite various negative impacts of the same information and communications technologies:

  • 49% say these technologies increase the level of stress in their job.
  • 49% say these technologies make it harder for them to disconnect from their work when they are at home and on the weekends.
  • 46% say these tools increase demands that they work more hours.

“American workers have a love-hate relationship with technology,” said Mary Madden, senior research specialist with the Pew Research Center’s Internet & American Life Project and coauthor of the report. “Along with the benefits of increased connectivity comes a host of new issues into workers’ lives. How do you strike a work-life balance when you are always reachable by the boss? What counts as overtime work when you are ‘on the clock’ at all hours? How much personal online browsing can you do while you are sitting in your cubicle?”

Tethered to Email

Some 22% of employed email users say they are expected to read and respond to work-related emails, even when they are not at work. Blackberry and PDA owners are more than twice as likely to report that their employer expects that they will stay tuned in to email outside of the office. Fully 48% say they are required to read and respond to email when they are away from work.

  • 50% of employed email users say they check their work-related email on the weekends.
  • 22% of employed email users say they check their work email accounts “often” during weekend hours, compared with 16% who reported the same in 2002.
  • 46% of employed email users say they check email when they have to take a sick day; 25% say they do so “often.”
  • 34% of employed email users say they will at least occasionally check their email while on vacation; 11% say they do so “often.”

“Email is still the primary artery of workplace communications in many professions, and it has clearly started to spill over into personal life,” said Sydney Jones, coauthor and research assistant for the Pew Internet Project. “Over time, workers have become more likely to check their email outside of normal working hours, and many are expected to do so by their employer.”

Working at Home

One of the major impacts of the internet and cell phones is that they have enabled more people to do work at least occasionally from home, Pew said. Some 45% of employed Americans report doing at least some work from home and 18% say they do job-related tasks at home almost daily.

Those who are most tethered to work are more likely to say that their gadgets and connectivity have some negative impact:

  • 59% of Wired and Ready Workers who hold professional and managerial positions say communications technologies have increased demands that they work more hours, as do 56% of those who already work more than 40 hours per week.
  • 63% of those who own Blackberries and PDAs feel as though gadgets and connectivity increase demands that they work more hours, and 30% feel as though these demands have increased “a lot.”

About the study: The “Networked Workers” data comes from a national sample of 2,134 adults age 18 and older, fielded between March 27 and April 14, 2008. Some 1,482 respondents in the survey were internet users.

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Does "Green" Matter?


Take a look at this study:


Green Not Consumers GO Button

According to a recent Yankelovich survey, Going Green, of 2,763 consumers and their environmental attitudes, only 34% of consumers feel much more concerned about environmental issues today than a year ago. And less than one-quarter of consumers feel they can make a difference when it comes to the environment.

J. Walker Smith, president of Yankelovich, concludes that "While (consumers) are highly aware of environmental issues due to the glut of media attention... 'going green' in their everyday life is simply not a big concern or a high priority."

Even though Al Gore's book, An Inconvenient Truth, received widespread acclaim from media and scientists alike, 82% of consumers neither saw the film nor read it, says the study.

Mr. Smith asserts that consumers are far more knowledgeable about green than they're generally given credit for. Al Gore's "10 Myths" in An Inconvenient Truth are not considered myths by consumers at all. According to the Survey:

  • Only 7% of consumers believe Gore's "Myth" that it's already too late to do something about climate change
  • Only 4% believe global warming is a good thing
  • Only 8% agree that the warming that scientists are recording is just the effect of cities trapping heat rather than anything to do with greenhouse gases

Smith says that companies can exploit the "green-ness" of their products since the environment does represent a niche opportunity in the marketplace, with just over 30 million Americans (13% of the 234 million people 16+) "strongly concerned" about it. Smith posits that it makes sense to try and leverage the ‘new and improved' green product to consumers.

The Yankelovich Marketing Action Framework illustrates the degree to which all consumers - from "Green-less" to "Green-Enthusiasts" - are currently likely to buy a product based on its green features.

Green Marketing Action Framework (Yankelovich)

Consumer Category

% of Respondents

Mindset

Position

Greenless

29%

Lowest Attitudes & Lowest Behaviors

Unmoved by environmental issues & alarms

Greenbits

19%

Behaviors Higher Than Lower Attitudes

Don't care but doing a few things

Greensteps

25%

Moderate Attitudes & Moderate Behaviors

Aware, concerned, taking steps

Greenspeaks

15%

Behaviors Lower Than High Attitudes

Talk the talk more than walk the walk

Greenthusiasts

13%

Highest Attitudes & Highest Behaviors

Environment is a passionate concern

Source: Yankelovich Going green, July 2008

Smith suggest that marketers "... employ behavioral tactics that move consumers up the continuum to greater levels of ‘green-ness'... (vs.) focusing on these segments in isolation... "

For more information about the study, please visit Bliss Public Relations here.

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Seth Godin Bobble Head


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Womens Clothing Trends


From my sources:

Clothing Stores Rediscover Boomers

In recent years, as more middle-age women have tried to dress more youthfully, retailers have been flummoxed about how to respond. Most have floundered in their bid to attract those who don't want to dress like either their daughters or their mothers.

The clothes that were pitched to the 40-plus set barely evolved, and the hotter styles threatened to leave many looking downright embarrassed. In their zeal to lure big-spending teens and twentysomethings, many stores seemed to forget that many Baby Boomer women favor clothes that blend the traditional and the stylish.

Now, with middle-age customers deserting them for youthfully focused clothiers -- or giving up shopping altogether -- stores have been fighting back. They're trying, belatedly, to offer hipper and more youthful apparel without alienating those women who prefer more classic clothing.

The stores' success has been fitful at best. Saks Fifth Avenue's attempt to aim young fell flat a few years ago. Two favorite midlife brands largely went away: Liz Claiborne shuttered Sigrid Olsen and is turning Dana Buchman into a store brand for Kohl's so it can focus on its more cutting-edge labels, including Juicy Couture and Lucky Brand jeans. Talbots, Chico's and Ann Taylor have seen sales steadily erode, too.

Sure, hip stores such as H&M and Forever 21 have managed to sell to young women and occasionally, their moms. But many Baby Boomers have felt left out. What's a forty- or fiftysomething woman to do if she isn't ready to shop at Coldwater Creek with her own mother but feels too mature for spaghetti straps and miniskirts? In her new book, Drinking Problems at the Fountain of Youth, Beth Teitell, 46, says she rarely shops because there's nothing right for her to wear.

"There's no Forever 41 or 51," she notes dryly.

One of the strategic blunders that both department and some specialty stores made, retail experts say, was to write off Baby Boomer women for too long. That was true even though these women typically have the desire to shop and the money to spend -- for something they like. Teens and twentysomething women do spend much of their disposable income on apparel. But their mothers and other older female shoppers have more money and aren't as fickle or as hard hit by gas prices, says retail strategist Michelle Bogan.

"They've come to hate shopping because there's nothing great that's out there," Bogan says. Department stores are "making a big mistake by backing off too heavily from that middle-age woman."

A lesson for Bloomingdale's

Bloomingdale's learned its lesson two years ago, Vice Chairman Frank Doroff says, when middle-age women complained that the clothes designed for them were "too frumpy, and the contemporary clothes wouldn't fit them." The retailer added two departments, Quotation and Portfolio, that have become among its most popular.

"I didn't say, 'I don't want to sell clothes to these women,' " says Doroff, who's been with Bloomingdale's for 17 years. "The apparel market got out of tune with what the women wanted."

Liz Sweney, J.C. Penney's executive vice president of women's apparel, says its research has also shown that women in recent years were "unhappy with the way department stores were going. They were going too young or too old."

Penney has responded by modernizing and adding new brands. This month, it's updating its 23-year-old Worthington career clothing line with better-fitting and more versatile offerings that can better make the leap from office to after hours.

Middle-age women, Sweney says, want to be "stylish and in fashion" without resorting to revealing or overly trendy apparel.

Still, it can be far more profitable -- and fun -- for department stores to embrace fast-changing, youthful styles, others say. Retail consultant Ken Nisch says stores shouldn't be blamed "for going where the action is."

"The Catch-22 is that when people dress older or dress their age, they have very little motivation to replace what's in their closets," says Nisch, chairman of the brand and store design firm JGA. "They don't worry about wearing the same thing they wore last Friday night."

It's also more difficult to please more mature customers, Nisch says. Personalized service that caters to those who expect consistently first-rate salesmanship is "harder to execute than changing the apparel six or seven times a year."

A challenge for Talbots' CEO

Talbots CEO Trudy Sullivan, 58, is trying to solve this problem, for her stores and for middle-age women everywhere. Starting this month, Talbots' clothes are acquiring a new look and better fabrics. There are more form-fitting dresses and skirts and fewer high-waisted pants.

Teitell, who writes in her book that she'd never succumb to Talbots' "sensible everything," agreed to pose in the new clothes and says she's heartened that "somebody's trying to dress us."

But Talbots is trying to do more than that. When it unveiled its fall and holiday fashions in New York this summer, the biggest news might have been not that it was selling fairly trendy clothing but that it was showing fashion at all. The outfits on display were far more contemporary than any the struggling retailer had sold since anyone could remember. And it was the first time in about a decade that Talbots had touted its latest line to the fashion press.

The retailer didn't have much to brag about before. Sales at Talbots were down each quarter for the past two years. And second-quarter results this year hit a new low, sinking 12% from the same quarter last year. That's a poor showing even in this sluggish retail environment, when a mere 2% increase is cause for celebration. (Same-store sales at Chico's, meanwhile, were off 19% in the second quarter; Ann Taylor's sales growth has been negative for the past several quarters and fell nearly 11% last quarter.)

Though some other retailers can point to the sour economy for their troubles, Talbots had mainly itself to blame, say consumers and retail experts. The retailer fell so far off the fashion mark in recent years that it had became the poster child for the frustrations of middle-age female shoppers and the stores that had traditionally served them.

"I've never seen anything like it in my career," says Jennifer Black, who's been a retail stock analyst for more than 25 years. "They were in the dark ages."

'Dowdy is dead'

Even Sullivan concedes that Talbots' styles had become too "frumpy." When the retailer polled its customers, women 50 and older said they thought of the store as being more for their mothers. Now, Sullivan says, "Dowdy is dead."

"I hope this will start a trend to convince other retailers and other department store brands to invest in this consumer again," says Bogan, of retail consulting firm Kurt Salmon Associates. "There's some real pent-up demand."

Leslie Fox, 43, of New Albany, Ohio, used to shop at Talbots but felt its styles had become too conservative. She was always surprised that no matter how low the waist got on pants at other stores, Talbots' pants never seemed to budge. Of Talbots' new selections, she'd now consider buying several dresses and at least one suit.

Fox thinks Chico's apparel seems even more unflattering than what Talbots used to be and perceives Ann Taylor as overemphasizing formal styles that most working women no longer need.

"Things have changed in the workplace now," she says. "More environments are more casual."

That's something Ann Taylor is trying to address with the recent addition of more casual clothing, which analyst Black says is a "wise choice ... as lifestyle seems to be such a driving force in apparel choices." "We are highly focused on evolving and modernizing the Ann Taylor brand," CEO Kay Krill said last month.

Still, Black and other analysts say that new merchandise coming into stores last month was being marked down almost as fast as it was being stocked.

Chico's, for its part, has acknowledged it wasn't updating its apparel often enough. It told analysts earlier this year that it was working to improve its styles and the fit of its clothing, especially denim. Black says Chico's is "still a work in progress" but thinks the fall merchandise is somewhat improved.

No turning back

Talbots' Sullivan knows she may alienate some traditional buyers with more contemporary fashions. Of the hundreds of e-mails she's received since she made her e-mail address public, about 30% were complaints. They included laments that there were no corduroy jumpers and flannel nightgowns to be found. But Sullivan says there's no turning back to styles that just last year included a sweater with a Santa on skis.

That sweater alone, she says with a laugh, was almost enough to kill the deals she cut with some of the designers and marketers she lured to Talbots.

While Talbots and some other stores have sometimes been viewed as skewing too old, those who shop too young are committing an offense that Teitell calls "DUI": dressing under the influence -- of a teenage daughter.

Shelley Seff, a Baltimore fitness director, says that in her house, it's the other way around.

"I tend to dress trendy even when going out socially but have found it confusing for me because, at 58, the Oprah fashion experts say, 'Do not dress like your daughter,' " she says. "Yet my 181/2-year-old will borrow my clothes, so I would probably give the (O, The Oprah magazine) editors something to talk about."

Daughter teaches Mom a lesson

Yet Seff's daughter, Jamie, says she once hid her mother's hot pink Juicy Couture sweat suit because it didn't seem age appropriate and notes that her mom was wearing both pieces together, which was simply too much.

In a recent survey by the marketing company Frank About Women of nearly 1,600 women ages 35 to 74, 48% said many retailers seem to cater to younger shoppers and ignore others. But the women's replies to two other questions show why any store's marketing approach may seem self-contradictory: 40% of women said they had no interest in clothes that make them look younger. Yet, 42% said they'd go to great lengths to look younger.

No matter how conflicted 35-plus women are about their age, Bogan warns, retailers risk driving away loyal shoppers if they neglect their desire for updated apparel each season.

Though middle-age consumers are more financially cautious right now than younger or older shoppers are, that will pass, says Wendy Liebmann, president of WSL Strategic Retail.

"Once this group has a little of the financial pressure off their backs, they're certainly willing to spend again," Liebmann says. Also, "They've got long memories. It's a big group, and you don't want to lose them."

Frank About Women's Jennifer Ganshirt says her firm's research shows shoppers tend to fall into five personality categories, ranging from "mission" shoppers to "feel-good" customers. As women age, they tend to move toward mission shopping: They want their experiences to be quick and easy, and they're willing to spend if they like the options. If not, they won't shop.

That describes Teitell, who works at home and still isn't sure she's found her solution. She sighs that even Talbots' new look isn't quite right for her.

"Maybe there's no garment that can solve my problem, so maybe I'm looking for Talbots to do too much," Teitell says. "I don't want to look young. But I do want to look youthful."

(Source: USA Today, 9/16/08)

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How to use E-Mail to increase Sales


From SalesDog:

Using Email to Rev Up Your Sales
Craig James

Craig James shares some helpful tips for getting prospects to open, read and respond to your emails.

How many emails drop into your Inbox each day? 25 - 50 - 100 - 200?

How do you choose which ones to read, which ones to delete, and which ones to park - to be read whenever you get a free moment? You can be sure that your prospects go through a similar process when checking their email. So what can you do to increase the likelihood that your emails will fall into the first category - the ones they'll read, and maybe even look forward to?

First, let's touch on ways sales professionals are using this medium. Many of us use email to convey a compelling message of why to do business with our company to people who are visual, not auditory. We do this instead of leaving a voice message, because we've learned from experience that approximately zero people return voice messages. Some of us use email in addition to leaving a compelling voice message, because we don't know whether the recipient is visual or auditory. Still others of us use email as an opportunity to establish credibility and trust in ourselves and our companies - the foundation for doing business. More on that later.

Don't hide behind email
What should we not do with our sales emails? First and foremost, we should never use email as a way to avoid picking up the phone! Many salespeople, in particular, those who dread cold calling, hide behind email. As a one-way means of communication, email offers us a modicum of comfort: it can't beat us up by hurling objections at us. But who among us got into this profession in order to hide from attacks? We expect to get beat up! It's part of the price we implicitly agreed to pay in order to have the potential for a lucrative income this work affords us. As professional salespeople, we know that successful selling involves two-way communication - conveying what we want, but also listening to what the prospect wants. Never let email be a substitute for speaking with prospects.

Now let's move on to what we could be doing to make email work for us. Most of us recognize that email could, or at least should, help us sell more effectively. But few of us have actually figured out just how. Here are a few "best practices" that should start you on your way.

  • Don't write a novel. Keep your emails short, but not too short. Time is people's most precious asset these days. So, create just enough content to whet your prospect's appetite. Your goal is not to explain, it is to entice and motivate to your reader to action in the form of a reply email, a visit to your web site, or a phone call. Qualified prospects will do one of these things; unqualified ones won't, which is fine. Don't waste your time crafting lengthy emails that will only appeal to a small portion of your prospect base.


  • Don't use big words. You may want to impress your prospects with your extensive vocabulary of three-and four-syllable words. Resist the urge. In writing, especially email, shortness in word length and lesser sophistication is as valuable as shortness in length of the email.


  • Don't send emails too frequently. It annoys people and makes your emails more likely to be summarily deleted.


  • Do have a compelling subject line. "Checking in" won't get too many prospects excited. On the other hand, a subject line that asks, "Want to know what your competitors are up to?" would surely get me to open an email. It's intriguing.


  • Do offer value. Too many of the emails we receive are self-serving. They contain statements like, "We can solve this problem for you. I'm certain we can." Of course you are certain, but I am the one who has to pay for what you're selling me. Instead, offer something that educates your prospect, such as, "Download our free whitepaper to learn about …" How do you think you will be perceived by this prospect and whom will he call first when a need arises for your offering?


  • Do provoke curiosity, wonder, or concern. Most business people are either looking for ways to take advantage of opportunities, or to avoid problems. Unfortunately, most sales email is boring, provoking a big yawn and a push of the delete key. Instead, craft an email that centers on an issue you know or suspect is near and dear to the recipient, subtly suggesting that you have something interesting that pertains to that issue.


  • Do use numbers. If you can quantify the scope of a problem or opportunity, people can more easily get their hands around it and will be more inclined to take action. Example: "Click here for 3 ways to supercharge your marketing copy."
This is just a sampling of ways you can enhance the effectiveness of your email. Now you need to decide for yourself if you agree that these are some of the most important skills needed for your success in strategic selling. If you decide they are, look in the mirror and ask yourself, "Have I mastered these skills? If not, which ones do I feel need some work?" Then get to working on them. If you don't believe these are some of the most important skills needed for your success, that's fine. Go ahead and pick others, and ask yourself the same questions. The key is to work on shoring up those skills you believe are most important in order to enable you be the best salesperson you can be.

Craig James combines proven sales training methods with real world in-the-trenches experience, to help salespeople take their performance to the next level. Craig has been published and quoted in Business Week, Sales and Marketing Management, and Selling Power, and been interviewed by Sales Rep Radio. Visit his site at www.sales-solutions.biz.

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Sunday, September 28, 2008

Your Story

From my email:

The Marketing Minute


Do you know your company's story?

Posted: 27 Sep 2008 01:05 PM CDT

2530928014_a5eceec84b At McLellan Marketing Group... we help clients discover their story so they can create love affairs with their customers.

That's where it all starts and ends at my shop. Story = brand which probably equals USP (but deeper) or really....the heart and soul of the organization.

Why do you exist? If the earth were to swallow you up -- what would everyone not be able to find anywhere else? When the clients that love you (you have some, right?) rave about you -- what do they say?

If you think you know the answer....do your employees? Do they tell the same story? How about your vendors/partners?

Think back over your education. Do you realize that we learn via stories. Think of how you learned about history or sociology. How about psych or Brit Lit. (what we Americans call it!) We listen to and learn from the stories.

When I construct a presentation, for each main "lesson" I want to share with the audience, I ask myself...which story should I tell. I never try to teach without stories.

So...stay with me here -- when we want our clients to get it, to understand how we can help them, to create and spread word of mouth -- how do we think they will do that?

Right! Stories.

But, they can only know and tell our story if:

  • We know it
  • We share it with them

Over the next few days, we're going to explore the MMG definition of story (brand) and what elements your story needs to include, if it's going to be the marketing tool you want it to be.


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Flickr photo courtesy of Scottish Libraries

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The New Dads

Check this out:

Younger Dads Buy More For Kids, Marketers Realign Pitches

father and kidsMany Generation X and Y fathers are more involved with their children's lives and more likely to make regular product purchases--not just the home electronics or riding lawnmower buys, confirms a new study from Packaged Facts, authored by Silver Stork Research.

Marketers looking to reach beyond mothers to tap into this "Dad Factor" need to stop reflexively "thinking pink" and gear their brands' media outreach and benefits positioning to these new fathers, say the Silver Stork analysts.

The report, "The U.S. Dads Market: A Unique Profile of Fathers, Their Attitudes, Values and Behavior as Consumers," is based on primary research conducted over a three-year period, including two recently fielded online surveys of more than 500 U.S. fathers.

Of the estimated 66 million U.S. fathers, half are reported to be full-time fathers, and a growing number are single-parent heads of households. The total number of fathers is expected to grow nearly 10% over the next decade as Gen Y's age into the parenthood years. The shift to the "new dad" mentality is happening, but gradually: Currently, one in four fathers report being "very involved" with the daily activities of their children. Growing segments for exploration by marketers include single, gay and Hispanic fathers.

Who are these new generations of dads? They are less defined by gender stereotypes and see much less of a dividing line between men and women--partly as a result of their upbringing and partly as a result of being married to women who work and are more active and individualistic than previous generations. Therefore, these dads approach parenthood with a team attitude. Gen X and Y dads are positive, comfortable with their gender, optimistic about being parents (focused on the opportunities of providing for their children), and much more active consumers than dads of previous generations.

Key facts about newer-generation dads and marketing effectively to them, per the report:

  • Dads are men--meaning that parenthood doesn't change their overall approach to the world; it just expands it.
  • Like mothers, fathers' key concerns regarding their children are education and health.
  • 40% say they are doing at least half of the weekly household shopping. They are also increasingly likely to be the purchasers of items such as kids' clothing, school supplies and educational/entertainment products.
  • Dads don't like to browse and shop, at least when it comes to family-oriented products. They identify their product targets, zero in on them, complete their purchases and leave. They gravitate to center store, "on the beaten path" areas, and expect items to be logically placed near similar items. And they are likely to have done Internet research on any significant purchase prior to heading to the store, to minimize shopping time.
  • However, they do have a propensity to make impulse purchases--an opportunity for marketers.
  • Electronic media and the Internet are key. New dads listen to radio, watch TV and surf the Web for parenting and other information/entertainment. They are less likely than moms to consume family-oriented magazines or "lifestyle" media content.
  • New dads are attracted to products that are practical and solve a problem. They put quality before price. Product positioning should focus on solving a problem within the product category.
  • At the same time, marketing should seek to leverage these dads' appreciation of a humorous element in advertising (as opposed to more sentiment-related creative relating to kids/family themes, more popular with moms), and seek to add an element of fun to the products themselves. Fun and play are cornerstones of interaction between these dads and their kids.
  • However, younger dads do respond to "retro" product connections to their childhoods.
  • Marketing/advertising should reflect these dads' parental motivations to give their kids what they want, make their kids happy and be perceived as heroes by their children.
  • Marketing should include images of dads interacting with kids, especially "real" dads/kids, to reflect the more positive, involved image to which younger dads relate. The Silver Stork analysts note that new-generation dads feel that few campaigns to date include the dad/child relationship in the way that they perceive it.
  • Product packaging should take male-appeal into account.
  • Integrating traditional male marketing strategies within the baby/children's products market appears to be an extremely viable approach for brands looking to appeal to younger dads.
  • Including products or product appeals geared to dads within promotions primarily targeting moms can also be effective.
Karlene Lukovitz can be reached at klukovitz@klmedialink.com.

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The Value of Traditional Media Websites

MediaBuyerPlanner.com presents an article on which media has the most valuable websites. This summer I did a study of our local media websites and the numbers showed that our local newspaper receives more unique visitors than any other site for Fort Wayne. Of course, one reason, is the domain name, FortWayne.com.

Traditional Media has reader, viewers and listeners which they can reach to promote their websites.

Radio Website Valuations Grow as Newspapers’ Shrink


Click to enlarge

Radio, along with local television and pure-play websites, is poised to post the largest gains of all local media sites.

Currently, U.S. newspaper websites are the most lucrative of local media sites, with uppermost valuations reaching between $300 million and $450 million for the largest newspaper sites, according to a study by BIA Financial Network and Borrell Associates. The value of top local TV sites is between $30 million and $40 million, while top local radio sites sit at between $15 million and $20 million.

But as newspapers’ online growth stagnates due to reliance on classified and display ads and shrinking real estate and automotive business, radio, local TV and pure-play sites will take up the slack, with strong revenue gains coming from a growing demand for rich media and video advertising.

Strong growth is not a given, however, the report warns. In order to live up to growth predictions, local radio, TV and pure-play sites must adapt to “the new demands in the interactive advertising arena, providing rich media and digital video products that represent the fastest-growing revenue opportunities,” the report states.

In 2008, the oldest newspaper, radio, TV and city.com websites turned 14 years old, evolving from interesting experiments to “financial saviors” for their parent organizations, the report points out. Obviously, there are fundamental changes taking place in the value of media properties, with the value of their websites becoming more meaningful as a percent of total value, said Mark Fratrik, vp of BIAfn. Given their growth potential, the value multiples of media websites may be 2 to 4 times that of the core business.

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Do those features really benefit your customers

You may like all the bells and whistles, but do your customers?

Are Your Customers Happy?

Get behind the wheel of any luxury car today, and you'll face a dashboard and console packed with buttons that run elaborate climate control, stereo and navigation systems. On paper all these options sound great—in practice, though, attempting to operate increasingly complicated electronics might leave many drivers frustrated and annoyed, yearning for the days of a few dials and a couple of knobs.

In a post at Harvard Business Online, Rita McGrath argues that one way to improve customer experience—and something few of us consider—is to take away something they find negative. She offers the example of a new PC packed with pre-installed software you don't want. "Getting rid of it is fiddly and time-consuming and exposes you to the risk of deleting something you really do need from your system," she says.

It has become such an issue, notes McGrath, that Best Buy has a prominent in-store display that offers to remove all the excess software for a fee. "[Y]ou get a nice, clean, machine which only has exactly what you wanted. No slow starts, no baffling come-ons for software you don't know you need (or do you?) and no confusing competition among three (or more) programs that do the same thing." A once-tolerable feature has become intolerable, and a retailer discovered there's money to be made in resolving a problem that originates with the supplier.

Your Marketing Inspiration: "I always encourage companies to think about whether the new things they are adding to their offers really benefit the customer or not," says McGrath. "If not, it runs the risk of being a tolerated, disliked, or ultimately hated feature that can put your company at a competitive disadvantage."

More Inspiration:
Ted Mininni: Obsessive Compulsive Marketers?
Peter Kim: 226
Elaine Fogel: New Study Says Marketers Expected to Cut Budgets

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Farting TV Commercial for Hotel

Yes, you read it correctly.

Here it is: