Don't Forget this...

From my email:

Daily Sales Tip: The Number One Factor Customers rely on their emotional experiences with salespeople more than any of the traditional factors, according to research by the Peppers & Rogers Group. The research showed that: * 60 percent of all customers stop dealing with a company because of indifference on the part of salespeople. * 70 percent of customers leave a company because of poor service, which is usually attributed to a salesperson. * 80 percent of defecting customers describe themselves as "satisfied" or "very satisfied" just before they leave. * Customers who feel their salespeople are exceptional are 10 to 15 times more likely to remain loyal. Source: Don Peppers, founding partner of the Peppers & Rogers Group (from The Selling Advantage, 07/28/09)

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