Wednesday, December 31, 2008

How to Be A Better Manager

I had a General Manager a few years ago that started tossing the F-word around when she got stressed. Think that helped make things better? Think again.

One More Idea On Creating the Customer Driven Company

I want to add one more to the list of four ways to create the
customer driven environment. This is a good one. It is an
offshoot to the Golden Rule that says, "Do unto others as you
would have done unto you. The twist on this is, "Treat each
other the way you want your customers to be treated."

If you are constantly yelling at an employee, how can you expect
him/her to turn around and be nice to a customer? You need to
set an example for each other - especially if you are a manager.

I'm reminded of the manager that takes an employee into the back
and screams at him for the "lousy" job he is doing and ends the
conversation by screaming, "And the beatings won't stop until the
morale gets better!"

How can you possibly expect an employee to know how to treat a
customer when the boss can't exhibit the type of behavior needed
to do so? I've seen it happen in companies over and over again.

If you want employees to treat customers a certain way, start by
treating them the way you want the customers treated.

Copyright © 2009- Shep Hyken, Shepard Presentations

Shep Hyken, CSP is a professional speaker and author who works
with organizations who want to build loyal relationships with
their customers and employees. For more information on Shep's
speaking programs, books and tapes contact (314)692-2200 or (

Shepard Presentations, LLC
711 Old Ballas Road, Suite 215
St. Louis, MO 63141

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