As I read the following, it reminded me of a former General Manager that sat in on an interview that I was having with a prospective sales candidate for our company. Everything was going well for the first 3 minutes, when she popped her gum. At that moment, my boss stood up and thanked her for coming in and promptly and abruptly ended the interview.
She had just disqualified herself to represent our company. Read this that came from BusinessKnowHow.com to see why:
Everything Counts in First Impressions
by Bill Lampton, Ph.D.
Waiting at the baggage carousel at
- Confident and pleasant facial expression
- Posture that added to his "I'm in command" appearance
- A first-class business suit that boosted his professionalism
- His brisk stride made him appear energetic
- He was physically fit, even athletic looking
Then suddenly, in less than two seconds, my opinion changed. Why? He blew a bubble with his gum, and popped it. Suddenly, he was no longer the accomplished, sophisticated business man who had grabbed my attention. One simple flaw tarnished his image. He dropped from leader to another face in the crowd, just that quickly.
The incident reinforced a major communication principle: Everything we do, say, or look like either adds to or detracts from our first impression.
To score well during that all-important first encounter, realize that every detail counts. You're not being frivolous or vain when you check yourself in the mirror and mentally rehearse the major points you will talk about.
Beware of these 20 destructive behaviors:
- Interrupting repeatedly
- Dominating the conversation
- Inconsistent eye contact
- Standing too close, invading "personal space"
- Taking a cell phone call or even letting it ring
- Chewing anything, unless you're at a luncheon
- Arriving late
- Being longwinded
- Risky humor
- Wrinkled clothing
- Checking your watch frequently
- Not listening, missing key points
- Poor table manners
- Boasting (I call it "I" disease)
- Looking and sounding bored
- Complaining about anything
- Distracting noises, such as tapping on a table
- Notebook or briefcase needing replacement
- Power Point that won't work
- Cluttered office when someone visits you
As Roger Ailes, President of Fox news said in his terrific book You Are the Message--a book I recommend highly--"You are the message. The words themselves are meaningless unless the rest of you is in synchronization. The total you affects how others feel about you and respond to you."
--a book I recommend highly--"You are the message. The words themselves are meaningless unless the rest of you is in synchronization. The total you affects how others feel about you and respond to you." Recall Ralph Waldo Emerson: "What you are speaks so loudly I cannot hear a word you say."
Here's an invitation: If you think of other annoying behaviors that mar first impressions, E-mail them to me, listing them as I did above. Title your E-mail EVERYTHING COUNTS. Here's the link: drbill@championshipcommunication.com
Bill Lampton, Ph.D., helps organizations improve their communication, motivation, sales and customer service. His speeches, seminars, consulting and coaching share the advice included in his book, The Complete Communicator: Change Your Communication-change Your Life! Visit his Web site and sign up for his complimentary monthly newsletter: http://www.ChampionshipCommunication.com. Call Dr. Lampton at 770-534-3425.
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