Saturday, November 13, 2010

When you argue, you lose

from my email:

Sales Tip #70

Dated: 11 November,2010

Always take the customer’s point of view. More importantly – always work to help the customers achieve their goals.

Try to demonstrate a willingness to support your customers in growing their companies and fulfilling their business needs and desires. This attitude will go a long way in gaining their returned support and their appreciation for your expertise and advice. They will soon realize that they can rely on you for excellent input and will value your efforts.

By taking the customer’s point of view, you will automatically think from their perspective, making decisions that will benefit the business and add value to their bottom line. There are very few customers who can say “no” to that kind of service!

Click here to read this post at The Science and Art of Selling by Alen Majer.

602-100 Strachan Ave, Toronto, ON, M6K 3M6

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