Thursday, March 17, 2011

Transform Mad to Glad

from my email:

Daily Sales Tip: A Final Chance

When customers express anger or frustration, they're showing confidence that the salesperson will do something about it.

Even though the complaint may sound negative, it's an indication that the customer plans to give the salesperson a chance before switching to a competitor.

Source: Adapted from The 25 Sales Habits of Highly Successful Salespeople, by Stephen Schiffman

Sphere: Related Content

No comments: