from my email:
Daily Sales Tip: The Question of Price
Price comments are not price objections. When someone says, "Wow, that's more than what I expected to pay," they are NOT saying they will not buy. You do not even need to respond. However, many sales reps offer to cut price at this point.
Have a quick response to "Do you discount?" How about, "No, that's the price." Or, if they ask, "Can you do any better on price?", say, "That's the price." Simple.
Most good buyers will always ask for a better price because they have nothing to lose. And they often succeed.
Source: Sales trainer/consultant Art Sobczak
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