Sunday, December 06, 2009

Open Door Policy

from my email:

Daily Sales Tip: Leave the Door Open

Never lock the door behind you when you go. There's no point in telling a customer, "You're not worth my time." Say instead, "I appreciate the time you've invested with me, but it doesn't look like this is a good match for us."

You might even recommend another product or service you think is a better fit for their needs. Try to walk away on friendly terms so that both of you have the option to call again should the situation change.

Source: Sales consultant/author Barry Farber (

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1 comment:

Juan Lulli said...

Yep, it's all about establishing relationships over the lifetime -- continue to nurture it even when you receive the initial no.