Monday, March 16, 2009

Do you have Zappo Values?

Some folks are getting their first exposure to Zappo's due to Celebrity Apprentice. Dig deeper with this story from the Church of the Customer Blog:

Values worth repeating

Posted: 15 Mar 2009 11:19 AM PDT

Zappos spends more time focusing on its culture than most companies. That approach isn't for everyone but then again, very few companies are like the customer evangelist-powered Zappos, which does over $1 billion annually since launching in 1999.

Values are platitudes unless they're backed up with action. Zappos' values are worth spreading. (The links go to the company's explanation of each one.)

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble

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