Some folks are getting their first exposure to Zappo's due to Celebrity Apprentice. Dig deeper with this story from the Church of the Customer Blog:
Posted: 15 Mar 2009 11:19 AM PDT
Zappos spends more time focusing on its culture than most companies. That approach isn't for everyone but then again, very few companies are like the customer evangelist-powered Zappos, which does over $1 billion annually since launching in 1999.
Values are platitudes unless they're backed up with action. Zappos' values are worth spreading. (The links go to the company's explanation of each one.)
- Deliver WOW Through Service
- Embrace and Drive Change
- Create Fun and A Little Weirdness
- Be Adventurous, Creative, and Open-Minded
- Pursue Growth and Learning
- Build Open and Honest Relationships With Communication
- Build a Positive Team and Family Spirit
- Do More With Less
- Be Passionate and Determined
- Be Humble
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