from my email:
Daily Sales Tip: Skills That Buyers Expect of Salespeople
Howard Stevens came up with 7 skills buyers expect of salespeople in his book, Achieving Sales Excellence:
1. Be personally accountable for our desired results.
2. Understand our business.
3. Be a customer advocate.
4. Be knowledgeable of applications.
5. Be easily accessible.
6. Solve our problems.
7. Be innovative and responsive to our needs.
Source: The Selling Advantage (12/28/10)
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