Friday, July 09, 2010

How You Say It Matters

from my email:

Daily Sales Tip: The Wrong Words

When salespeople start a sentence with the words "No," "But," or "However," no matter how friendly the tone, the message is, "You're wrong."

It's a good idea to avoid using these words when talking with a prospect or customer.

Source: From What Got You Here Won't Get You There, by Dr. Marshall Goldsmith and Mark Reiter

Sphere: Related Content

No comments: