Is it the people that work behind the counter or the ones in charge from their ivory tower that make a difference?
Both, really. Starbucks did their front line retraining session a week ago. Now comes this news from Mediapost about changes at the top:
STARBUCKS COFFEE CO. HAS PROMOTED Cliff Burrows, currently president, Europe, Middle East and Africa (EMEA), to president, Starbucks Coffee U.S., effective March 12. Burrows succeeds Launi Skinner, who resigned to spend more time with her husband and two daughters.
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And if you want to read even more about the Starbucks front line experience, go spend some time here and check out the links too
UPDATE. Now for the fun of it, check out this film on visiting 171 Starbucks in one day.
Tuesday, March 04, 2008
Starbucks Updates
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