7 Expectations

from my email:

Daily Sales Tip: Skills That Buyers Expect of Salespeople

Howard Stevens came up with 7 skills buyers expect of salespeople in his book, Achieving Sales Excellence:

1. Be personally accountable for our desired results.
2. Understand our business.
3. Be a customer advocate.
4. Be knowledgeable of applications.
5. Be easily accessible.
6. Solve our problems.
7. Be innovative and responsive to our needs.

Source: The Selling Advantage (12/28/10)